2/10 - Tồi
Keenan
Đi cùng bạn đồng hành
21/02/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This "hotel" is a JOKE. Do not stay here! We were never warned prior to booking that this place has no on-site staff. If you do not have enough money from these overpriced rooms to afford a front desk staff, then you shouldn't be running a hotel. We were forced to download a phone app (which requires access to your phone's data) to check ourselves in. Because of an error on YOUR part, we were unable to self check-in and stood around for over an hour. We tried calling and had to be a VOICEMAIL. Finally got ahold of someone on the phone and got into our room at 4:30 - an hour and a half after check-in time - causing us to miss our V-Day dinner reservations. Our room was DISGUSTING. Stained carpet, curly black hair on the toilet seat, disgusting filthy walls and curtains, a shower that was falling apart, reeked of old cigarette smoke, homeless people sitting on the front door step... The list goes on. Then I requested a late check-out, only to be told they cannot accommodate, due to limited staffing. I have an idea: How about you hire some? My reservation paid for 20 hours of a hotel room - not 18.5 hours. So after not allowing us to check-in on time, you steal our money by not providing us with a late check-out. Cool! To top it all off, no one is responding to my complaints and demand for a full refund. I am being completely ignored. Do yourself a favor and DO NOT BOOK AT WASHINGTON SQUARE INN! The worst "hotel" experience of my life.
Keenan
Lưu trú 1 đêm vào Tháng 2, 2026
