Divi Resorts, Santa Cruz, Aruba

"Did not have the airport shuttle in my package. The taxi for 3 people was $30 one way. Be careful when selecting AI packages. I accidentally chose signature, which did not allow us to have even a drink at the other resorts. And our wristband could not access the bathrooms there either. Although we were allowed to use the other facilities beaches and pools. Did not work out so good without a drink or bathroom."

"I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing...

"Stayed for 5 nights with our two young kids. Accommodations were perfect for our family. Nice restaurant. We did the signature all inclusive and it met all our needs. I would definitely go back again. Staff was so nice and accommodating. I did request a crib. I was told it wasn’t guaranteed but it do show up around 8:30pm the night we checked in. Not ideal for a 2 year old but at least we had it. "

"Spent most of our day time at Infinity Pool, very nice, except for lack of chairs. Most are "gone" by 9am with just towels on them."