Khách sạn Saxthorpe

"Fabulous relaxing hideaway outside the city, great bed great staff and good restaurants. A lovely base to use to visit Norwich and surrounds."

"Evening meal a bit like faulty towers; eg, waiter knocked drink over & expected us to pay for replacement, (no, we didn’t). Large, dark stains on all carpets. Breakfast was a fiasco; had to request many essentials, eg teaspoon, tea pot, milk, tea bags, etc. The bar ran out of beer/lager every night. I could go on, but not enough space or time. Essentially I believe many faults were down to staff shortages."

"We were sent to a room that was already occupied !! Only upon entering we encountered a man coming out the shower as surprised as we were It took another 45 minutes to sort a room and at no time did anyone say sorry!"

"The staff were very helpful and excellent at their jobs. The food was very good. The amenities at the spa were also excellent."

"Lovely breakfast staff could not have been more attentive or kind"

"Friendly staff , helpful with storing bikes and lovely room"

"Room was nice , shower was good . All round perfect for my needs and parking was handy"

"Good basic room near busses to university"

"The breakfasts were good, although they weren't included, but it was hard to get an evening meal. The room I stayed in was near the road and boiler/ air conditioning so it was very noisy so I slept very badly. The fire alarm went off early in the morning and we didn't get any information from the staff so didn't know if it was safe to return to our rooms. Although geographically it worked well I wouldn't stay there again."

"A pleasant enough stay however there was nothing outstanding. There was clearly a shortage of staff resulting in a lack of the personal touch needed to raise the service quality"

"The staff were so lovely and helpful. My room was so clean and fresh with all the essentials. I had dinner there and it was delicious. The only negative was that I only got to spend one night there"

"Excellent stay and would definitely book again when in the area, thank you"

"We stayed for a short weekend in Norfolk, decided on this stunning hotel. Was welcomed nicely in by the reception desk staff, room was spacious, clean and had everything we needed. Woke up to a lovely breakfast buffet both mornings. The golf course was impressive to see, even though we don’t play it ourselves. Had our final evening at the bar which had lovely drinks menu and bar snacks. Young waiter who chatted with us was so polite and funny. The only downside was that the pool was closed for...

"Good location"

"Very helpful staff, great location, would stay again."

"Great location in wells, ample parking outside the pub. Excellent and helpful staff. Clean and cool room (great air conditioning in this weather).. There was a pub quiz in the evening, great food, and the breakfast was wholesome and hearty’ The only issue was the smell from the bathroom (likely the sewage)."

"We stayed at this hotel twice in two different rooms. First we booked the deluxe room and everything was fantastic, the second time we booked the double room and it was not nearly as good. Room was small and the bathroom was tiny. The hotel itself however is beautiful, has a lovely peaceful garden surrounding it and the food is incredible! There is plenty of parking. Would definitely return however would make sure to book the upgraded room."