Search Hotels Near Serpentine Lake, Royston

"The apartment was exceptionally clean, including the bathroom. The kitchen area was well appointed - plenty of cutlery and the small dishwasher was a really helpful addition. Reception staff were helpful with any queries. Other guests were friendly."

"Beautiful setting and buildings. Staff were great but no food or drink offerings"

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"Excellent general stay at the hotel. Very clean and very modern only approximately five years old. Good choice in breakfast, hot and cold food. We stayed with our dog yet they did not have any dog bowls or anything. Also the Aircon was not working for many of the rooms on those couple of days which was a slight issue."

"Fairly new hotel, ideally located for travelling into Cambridge (local bus within 5 min walk), free parking and great buffet breakfast. The only reason I didn't give this 5 stars is that there is something wrong with the plumbing! We arrived at our room, and it looked like the toilet had already been used. We alerted Reception, who apologised and offered us a free drink, but this happened every time we left the room and came back. We can only assume there are rusty pipes or (hopefully not) some backflow issues from another toilet."

"Good selection for breakfast Nice location with parking"

"Very friendly and helpful staff "

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even after the boiler was fixed late evening on the second day. In the absence of the hot water, even the addition of the two stable rooms, my guests have we complained to me bitterly. 7 of us were elderly guests with health issues and a 2.5 year old baby, so you can imagine the risks we were subjected to. There were water leaks in two of the bathrooms. Wendy the site manager did her best to help. Took on personal responsibility to solve the issue, but in the absence of effective technical help, she wasn't able to resolve the issues. I demand a full refund of my payment as the basic nessecities were not provided, and we had no option to find suitable alternative accommodation for so many guests at such a short notice. "

"The tv had no channels on it and wouldn’t connect to the internet so was useless. The guest next door we’re playing loud music way past 11 pm out on the balcony."