Khách sạn Shenstone

"Absolutely spot on. We expected quite simple / basic accommodation and were pleased to find it as anticipated - a small cabin like bedroom simply fitted out but completely adequate and spotlessly clean. We didn't arrive until just after 8pm but were cheerfully greeted by a very helpful Chris (despite him being towards the end of a busy day for him - when we arrived he was part of a small team clearing up after a wedding or birthday celebration of some size). He directed us towards a nearby place...

"I absolutely loved this hotel and the location! The staff was always very kind and very accommodating. I absolutely loved the breakfast buffet, it was well-maintained and everything was always fresh. I loved the hotel room. I only wish there was air-conditioning but other than that everything was great."

"Amazing hotel and spa experience. Staff were really professional and helpful. Spa is really good and decent size pool for a hotel. Food was very good too."

"Staff really welcoming and pleasant. Rooms were perfect and clean. Plenty of extra air conditioning around the hotel due to extreme high temperatures. Quick check in and check out. Offered a glass of bubbly on arrival. Despite busy hotel and World Cup Football there was no noise so slept really well. Breakfast was lovely, great selection of food and juices. Perfect location and will definitely stay again."

"At telephone beforehand and on arrival all staff were very pleasant, warm, friendly and helpful. Room was fine and air con a welcome surprise. Dinner in restaurant was excellent. Breakfast was good but not perhaps as good as dinner. Grounds all very attractive but walking around, particularly at the rear, we did notice some litter and areas in need of attention. Overall an enjoyable visit and in my view competitively priced."

"TV reception was unacceptable. Towles were cleaned but stained"

"The hotel was a bit dated. However it was clean and breakfast was adequate. The spa/ pool was average but clean. The staff were not particularly helpful. A request for a late checkout was immediately met with a response £10 extra charge. When I asked for another towel at the pool, to replace the wet towel, this was denied. Small personal extras could have made this stay feel luxurious but instead it felt like a budget stay."

"Great location, great room, great service, great breakfast, all decor seems relatively new and well maintained, overall had a great experience, pleasantly surprised as room was pretty cheap for a city centre hotel."

"Clean and comfortable."

"This is a 5 star hotel and is away from the city centre. It’s quite a distance from the national express coach station but closer to the Flix Bus stop. It’s uphill from downtown and nobody knows where it is. We have asked 3-4 people to finally find the hotel behind a hill. The breakfast was more than we had asked for. It’s so fancy with all kinds of hot and cold food you can imagine. There’s mango purée, fresh berries juice, regular milk, yogurt, soy and oats milk, etc. It’s like having lunch...

"K"

"Room card didint work first time. Tried to charge me for breakfast when I already paid. Air con stopped working overnight. Breakfast food not bad, but no staff around."

"Great in airport location for an early flight..literally a five minute easy walk to terminal. Rooms were comfortable with good bed and extremely sound proofed. Restaurant and bar were convenient, and expectedly expensive for a captive audience."

"The rooms m and hotel were lovely and clean and its very convenient for the centre. The staff were really helpful and friendly too."

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"It is basic Can improve with bottle of water upon arrival. No way to contact front desk from room . Not essential but helps"

"I definitely wouldn’t say this a 4* hotel. Cons: I stayed one night and it was quite uncomfortable, there was no a/c and during the heatwave made it worse A fan was in the room but it was just blowing hot air around the room. I wouldn’t recommend the hotel parking it’s quite expensive, and there’s a cheaper parking lot about 3 mins walk away which is what I decided to use instead. Room had No fridge. Pros: Staff were nice and helpful they provided an air cooler but helped a little. Ok located...