Khách sạn Shenstone

"The staff were very helpful & informative. The breakfast buffet could have more items however it was still decent. For breakfast, we were offered vegetarian sausages seperately as the buffet did not have any vegetarian sausages. That was very thoughtful of the staff. The room had everything we required, a hairdryer, a fridge (requested earlier), a fan & were able to adjust the heating in the room. The spa facilities were nice & clean."

"Lovely location and friendly staff."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Easy to park, helpful staff, easy access to the pub next door for dinner. Recommend for a good value overnight stay."

"Convenient for a stopover. Basis accommodation. Clean."

"I had no breakfast but liked the car park "

"Rooms are adequate and clean Staff are always chatty, friendly and helpful. Breakfast consists of continental & full English. Free car parking! We will be back soon! "

"Some teething problems as only opened in November 25"

"Fantastic Hotel,wonderful location,Food was great staff was super helpful"

"Yes"

"Loved our stay here! Cosy cabin, was clean with only slight signs of wear. Lovely open remote space to sit out in the morning, onsite restaurant and bar was lovely with quirky decorations. 100% will be our go to when travelling from now on!"

"Property very tired . Staff were friendly and very pleasant. Spa area not dirty but felt grubby . "

"We have loved our time at New Hall Hotel. The place is beautiful. We end up visiting again within rhe same week it was so nice. Whenever we come to the west Midlands this is where we stay. The rooms are spacious and clean, the food is lovely and a nice selection. Everyone speaks to you and makes you feel welcome. Next time we will try the spa. "

"Family friendly hotel, Clean rooms, responsive staff, free onsite parking. Breakfast was tasty. Restaurant served good food."

"Hotel was over booked, they did not respect my room. Booked me into another hotel."