Khách sạn Shenstone

"Room clean. Staff friendly. Ample car parking "

"Always good to stay here"

"I have to say I waa really surprised at how nice this place was. The only issue for me (being a bigger bloke) was i couldn't fit in the shower as it only has a s.mall opening but I was able to get around ."

"As expected for an airport hotel."

"Bar and breakfast rooms were great..clean room..however we were given top floor room with four flights of stairs.. room too small for a double with very uneven floor.. Room was very hot window only opened six inches not much air coming in.fan provided was useless.. didn’t get much sleep as we were hot sticky and itratible..not going back.this was not in the heatwave.. the following weekend .."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"This is INDUSTRIAL hotel keeping. Useful if you need to be at the Airport overnight, but that's all"

"Good for the NEC."

"Nice clean room. Really big bathroom Very hot but it was a hot evening outside The check-in was weird because we were asked to pay £5 for parking which wasn’t mentioned anywhere in the booking process. Considering it’s a motorway services accommodation, there’s really no choice unless we parachuted in. The hotel should have the honesty to include it in the price at booking."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Location is good"

"Lovely old building. Nice bathtub. Lots of parking. Staff were very helpful n friendly. Excellent breakfast. Lidl is right across the road."

"Overall an okay stay. Our room did not look like it had been fully cleaned when we arrived, there was a empty packet on the floor by the bed and the glass on the wardrobe was covered in finger marks. The room was also hotter inside than outside with no real way of opening window and a very small fan provided for us. I am glad they offered the fan but honestly it was the hottest room I have been in in years. The prices at the bar were appalling considering there was nowhere else to go for 10...

"Outstanding location and nice rooms and good bar"

"Excellent stay as usual thanks Belinda"

"Had to click on something to get to this part of the review. Never actually stayed at the hotel, but spoke to a lady called Catherine who was brilliant! We had to cancel due to family commitments, but good old Expedia wouldn’t refund as they said I was too late to do as, but I took out the cancellation cover with them which said I could cancel up to the 3/5, but they thought different. I will never use Expedia again. You need to speak to people not robots!!"

"No elevator for disabled people"

"Very very nice place to stay"

"The hotel was perfectly located by the NEC. Staff were friendly & efficient"