Khách sạn Smethwick

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"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"Great hotel rooms spacious and staff pleasant and helpful. Wonderfully maintained grounds!"

"Another great stay, clean, comfortable and welcoming."

"Late check in was handy, I arrived about 11pm as was the bar staying open until 2 am!! Air con was v.noisy so was left with choice of being boiling (with AC off), not being able to sleep because of noise, or opening the windows and listening to M5. I choose the second option."

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the...

"Excellent"

"A 1 night stay before an early flight. Arrived behind a coach party so check in was slow. Had a reasonable quiet room. Had a good nights sleep. Can’t complain."

"Superb hotel very friendly helpful staff Excellent breakfast will defiantly stay again"

"A very cosy & modern hotel in a quiet & secure location with the loveliest yet professional staff. Spent a night during the work trip, was a perfect place to unwind despite being on the warmest day of the year! Food from the Bistro was very good & the breakfast was Excellent with a wide range of quality choices. Highly recommend for work trip as well as short getaway. Will definitely visit for latter next time!"

"This hotel surpassed my expectations of an airport hotel! Really clean new and wonderful staff. Good breakfast It is literally two minutes walk to airport. As soon as you walk out of airport and cross the street it is there!"

"Great staff. Clean rooms. Fairly well equiped gym and pool, sauna and spa. Some areas a little tired but overall great stay. Thank you."

"King size bed which was a double Air con didn’t work Water pressure was awful and kept going from hot to cold Staff seemed to care but this was quickly shattered when I saw them joking about a customer after speaking to them. The breakfast was ok without any hot vegan options. Room service trays were left unattended outside rooms. I booked to try and escape the heat however this ended up only being some what of a success Pool was warm and uncomfortable to swim in would liked it be cooler I...

"Best express I’ve stayed at in the UK. Staff breath of fresh air. Check in to check out. Worked so hard in a busy breakfast window and couldn’t do enough - even for those impatient people waiting on clean plates/cups/cutlery when they can see it bursting with people using 2/3 plates etc. Only tiny issue for me was that they ran out of bottled water!"

"Scaffolding placed across the window so unable to vent the room. Unbearable heat in both the corridor and the room. Nothing anyone can do about the weather, but you should be able to open a window in the evening to try and cool down. Windows are restricted, not a problem. But couldn’t get that far as scaffold was in the way. Staff told me- he didn’t put the scaffold up. Very unhelpful. Awful place, never again."

"Nice place"

"Hotel was clean and well maintained. Lovely grounds. Doesn’t have air conditioning but fans are provided. We had an issue as had booked twin rooms which I confirmed over 3 phone call but was assigned double rooms which the hotel did rectify but couldn’t done with out the hassle. Make sure you have written confirmation if you require twin rooms. Otherwise all good."

"Clean room with basic amenities"