Khách sạn St. Charles

"I was awakened Friday night by very loud drilling and hammering on the wall above my bed. The front desk staff basically said “deal with it/it won’t take long” and the manager called to tell me it was my fault because I checked in a day later than reservation and even though he personally managed my lost reservation on check in, he had no idea anyone was in my room. Windows are dirty, space smelled musty, and the property is generally tired and run-down. When I asked for my wifi password as...

"The hotel was being remodeled and never was told. The staff was just okay. I have definitely been in better hotels and won't be back. "

"Yes"

"Everything was perfect from the staff, pool and the meals!!"

"We arrived at 3:20 pm. Had to wait until almost 4 for room to be ready. We were upgraded to a suite. Check in time states 3 pm Breakfast was clearly listed as 7 am start, food wasnt ready until 7:30. Eggs were cold, there was only one option for yogurt, peach, and one option for jelly, grape. There was only decaf coffee anf hot water when i tried to get coffee for breakfast. The swimming pool was closed. Parking was fine, room clean, bed comfortable. Staff apologized numerous times, but...

"We had no tv no wifi and the staff made no effort to help fix either situation "

"Excelente "

"The facilities were great ! "

"Staff was super rude as a frequent traveler we abide by all rules and signs posted when there is no rules or signs posted you treat your guest like trash for not knowing the rules that you never explained in any way.. worst vacation EVER . STAY ANYWHERE ELSE BUT HERE! "

"Nice clean safe nice area good breakfast"

"Everything was clean and "

"Great experience. Rooms are clean and spacious. Nice breakfast and dinner buffet. Staff very friendly. "

"Yes"

"Convenient to Old Town St. Charles. "

"I was in total shock upon arrival. I thought they was closed, and had to ask the counter person if they was. This hotel shouldn't be listed on this site at all right now. They shouldn't even be open. They are remodeling the entire building with work on all floors, inside & out. If I wasn't stuck without a choice for another hotel, I wouldn't have stayed, but everything around was booked up and it was late. Room was dirty, entry cards stopped working, and the noise was constant. There was no...

"Convenient and safe"

"Overall, this was a pleasant stay at the Heritage Inn & Suites St. Louis/Fenton. The room was mostly clean and comfortable, though there was some used toilet paper left behind in the bathroom, which was a bit disappointing. Aside from that, the room met expectations. The front desk staff really stood out—everyone we interacted with was extremely nice, welcoming, and helpful, which made a great first impression. Breakfast was another highlight: it was warm, fresh, and offered a good variety of...

"We did not get breakfast, not much to choose from."

"Rooms are spacious and very clean. Property are so well kept. We didn’t partake in the breakfast (through I fault of the hotel we had to leave), but it’s so nice it’s offered!! Staff was polite and informative! "