Khách sạn Sutton Benger

"Easy to find and helpful staff when we arrived early . Light flickering in toilet but sorted by staff straight away . Found previous occupants half eaten Chinese takeaway still in the bin in the room which wasn’t great . Reported to reception all very apologetic but should really happen if housekeeping being done throughly . Maybe they just had an off day . Colleague in separate room only had one towel in the room, no bathmat and no hand towel but as a sole occupant she decided not to complain...

"Lovely room, and good food cooked well"

"I have stayed in many hotels but this was one of the best. The staff were very friendly and accommodating the hotel rooms here large and nicely decorated. The gardens provided a perfect setting for a late evening drink and winding down after a busy day. Yes there are probably, better hotels out there but for our stay this was a 5 Star event."

"Very clean rooms, could benefit from air-conditioning and larger TV, but otherwise very good."

"In most respects all amenities and staff exceeded expectations however I was there during a heatwave and the small fan did nothing to alleviate the heat the room, so I think a 9/10 is a fair assessment. I will definitely stay there again when in Swindon "

"Easy check in, friendly staff, clean room. Breakfast was very nice."

"Overall the staff were helpful, food is also good This is not a cheap place to stay at so you would expect a few basics The WiFi was so slow you couldn’t get Amazon or Netflix on We were in room 7 without A/C hot on the 13/7/26 We opened the windows the noise from the traffic was deafening There are other hotels in this area with better facilities, I will look at them next time I am in the area"

"Room very clean. Bar and food on site so no need to venture out for the night. Air con in room a bonus as it was a hot wkend so a comfortable night guaranteed. Easy on site parking with a small charge. Lovely hotel: would definitely stay again."

"Wonderful"

"An amazing stay at the Old Bell! This hotel is beautiful, and the staff are incredibly friendly and helpful."

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"The staff were fantastic, friendly and helpful. Our room was in the annexe and didn't feel particularly secure. It was extremely small and felt tired. There was no plug/cover in the bathroom sink and there was a long hair on the top of the cistern. Thankfully we were only staying for one night so it was just somewhere to lay our head."

"Our stay was just ok. The location was good and the breakfast was lovely, especially being able to sit outside on the terrace. But the room was a bit tight for the three of us, and being on the top floor it was very hot which the staff had mentioned when we checked in basically saying every room was hot and it was not possible to change rooms. Which was fine as the weather was unseasonably hot which was not their fault. What we hadn’t realised until the morning we checked out was that one of the...

"Great service"

"Disappointing stay raised with the manager but no meaningful resolution. The staff were friendly and the room had some positives, including clean linen, a good-sized TV and convenient parking, but unfortunately the overall experience was very poor. The hotel felt in need of a thorough clean and better maintenance. There was thick dust on ledges and surfaces, smeared glass, sticky breakfast tables, dusty artificial plants and noticeable limescale in the bathroom. The extractor fan did not work,...

"Excellent breakfast/ dinner outside in garden."

"I had a warm welcome and my case was taken up to my room. The room was large with king sized bed. All clean, dated, but that suited the age of hotel! There was a small table with kettle and a selection of tea, coffee etc. Large en-suite with large shower. Lots of choices on breakfast menu and cooked freshly. Parking was easy. Location was excellent. 5 minutes walk to Lacock Abbey. Lacock is a very small place but very interesting."