Khách sạn Swallowfield

"Overall, my experience was positive with a few minor drawbacks. My room was located in a separate building, just above the gym. There were no lifts, so this could be an issue for people with mobility issues. The room itself was on the smaller side but had everything I needed for a comfortable stay. The bed and pillows were really comfy. However, one downside was the loud music coming from the gym. Even though my room was two floors above, the noise was noticeable and a bit disruptive at times...

"Kios in lobby for transportation"

"Overhaul very good although the restaurant closed at 7.00 and the bar 9.00 on Sunday."

"The hotel is an oasis of peace in a beautiful Surrey town. The staff were very helpful and the grounds are beautiful. The breakfast was excellent. However the room was not as luxurious as the photos had led us to expect. Also curry night needs to consider English tastes, the korma was so spicy I could not eat it, very disappointing. Overall I would recommend the hotel as the situation, grounds and staff were brilliant."

"Useful location but very close to the A30. Nice hotel/former coaching Inn with friendly welcome. Plenty of parking. Good breakfast. The good size double room had a kettle with coffee bags, fan, hairdryer, iron and ironing board plus large TV. The mattress was a bit too firm for our comfort though."

"Was good for 1 night stay. Breakfast was nice. Staff super helpful and friendly. Only negative was the slamming doors at night. The bedroom doors require a good slam to shut them so this made it a little disruptive at night. Other than that it was a great little place to stay."

"If you're under 60 I don't recommend this hotel. I think they need to make it more obvious that its catered to over 60s mainly."

"Great breakfast and bar. Good working facilities."

"Beautiful grounds, a comfortable bed, clean and tidy with attentive staff. It is always a pleasure to stay at Gorse Hill"

"Nice fancy place to stay for visiting or business trips. Rooms are cosy. The garden is phenomenal! Food is quite pricey but very nice"

"Beautiful location and property very nice but can't believe there is no lift / elevator in the building. Disappointing breakfast offering. Two breakfast buffet offerings advertised, continental £12.95 and hot £16.95 but on the first day there was no hot buffet. Hot food was ordered a la carte from the kitchen (plated) and price remained £16.95 regardless of what was ordered. Surely pricing should have been adjusted. Overall a very pleasant stay but if you're a senior or someone with disabilities...

"Arrived and checked in quickly. Efficient young chap did all the preliminaries and we headed to our room. Room was in the main building at the front. Large room with plenty of wall lights and lamps as well as spot lights. Lovely sized room and bathroom. Plenty of boiling hot water as soon as the tap was turned. Beds were clean and very comfy. Room had everything we needed including a kettle which we didn’t expect. A selection of mismatched furniture but adequate for the room. We had food on the...

"Very freindly helpful reception staff. Great pool and spa. Nice food. Would stay again."

"Had a great stay. Customer service was excellent, the breakfast was really good, and the hotel was very clean. The location was perfect, very close to the station and convenient for getting around. Overall, a really great experience."

"Certainly not as nice as the photos make out. We would not stay again and do not recommend it. Poor nights sleep for many reasons. Not a good shower. Smelly bathroom, noisy fridge, very light in room at night due to fire exit light in room ...hard pillows. Also very glad breakfast wasn't included based on what we saw. Overpriced for what it is. "

"The room was lovely and bed supper comfy but then that would be expected as the room was expensive for what it was. Some biscuits with tea and coffee would have been nice. The toilet paper was very cheap quality which surprised me. Shower was fabulous and a good size. Tv was great quality and massive too. I hand the breakfast which was …’ok’ not bad but again quality was not great. Hash browns were not great at all a lacked flavour, texture and were like overcooked deep fried triangles of mash...

"Lift "Out of Order", Jacuzzi "Out of Order", Chef "Out of Order". This is not a 4 star hotel, they seem to be struggling to maintain it and staff it sufficiently. After waiting one hour ten minutes for our food, two out of three meals were awful; dry, tasteless and covered in red chillies to disguise them. Most staff were lovely, they have a tough job there though."

"The building we were put in was out of the way and quite a walk from the main hotel. Not helpful when transporting luggage. But the hotel itself was clean, the breakfast was great and there was ample parking."