Khách sạn Upper Saint Regis

"The property was dated and not kept up. Our room was not clean. My daughter found pubic hair on the walls of shower and behind the toilet. The shower curtain was 3 inches too short which caused the bathroom to flood when showering. We also found what looked like blood on the floor of the bathroom. It was a long drive and I did not expect to have to clean the bathroom myself at 10:00 pm. There was also no fan which caused the entire room to steam. A pod was left in the coffee maker. We...

"It was really bleh. I was in room 12, i paid extra for the jacuzzi tub and didn't even use it, it didn't look clean. The bathroom has a lower ceiling, if you're 6' and over chances are you dont fit in the shower. The amenities were bad. The carpet in the room should be removed. If anything ask for room 1 to 11. In 12 you are in a renovated garage, you have two rooms over your head and you are located in the center of a parking lot. I would not book again. The check in is all via texts so thats...

"Nice balcony over looking the lake"

"The property manager, Mr. John he’s the best"

"clean, nice"

"Beds were excellent. Easy check in and checkout. However, mini fridge in room wasn't clean. Trash in parking lot the entire time we were there. We saw employees walk right past it multiple times. Still there when we left. Weather stripping around door was falling off preventing an airtight seal."

"For the price, I would give this place an eleven if I could. It's not the Ritz, but for a budget-conscious traveller like me, it's great. PROS: (there are a lot of them): The room was large and clean The beds were comfortable The bath towels were huge and thick! (not the skimpy kind in almost all budget hotels) The fridge in the room had two separate doors, one for freezer and one for keeping things cold (other hotels have a fridge with one door and separate freezer and fridge area - a...

"Excellent staff. Very clean spaces. Excellent operation on a very busy weekend for Ironman."

"The room was okay and I didn’t see any stuff. "

"Dated property, very basic, in need of updates. Rooms were at least clean and water was hot."

"Great staff and clean rooms"

"Room was clean, easy check-in, looks freshly painted and updated beds/linens etc. Only complaint was pool was closed, clearly looks like it’s not been open much- grass clippings etc on solar cover- this the 1 star for amenities. Would stay again despite this."

"It was bad. We only stayed one nite. Should have gotten a rebate for the second nite. Never going back."

"Second trip, loved it again, fantastic location, great staff, very nice room & amenities"

"Very cute place for a single or couple. Very comfortable bed. Good off street parking. Super clean. Owner was readily available for questions. Wi-Fi particularly good.... all around highest rating."