"We stayed in a mobility accessible room, as it was the only kitchenette room available when we booked. The kitchenette has basic pans and silverware, but no glasses, plates, etc. How does a kitchenette in wine country not even have wine glasses or a corkscrew? It has a dish drying rack but no sponge or dish soap. The way the accessible shower is designed, there is barely a lip between the shower floor and bathroom floor and the shower curtain doesn't reach the floor, so the floor floods when you shower. They only provide 3 bath towels, 2 hand towels, and 1 (!) washcloth. The problem is when you have to use a bath towel or two for the soaked floor, then see the tiny sign on the mirror that says they only replace towels every three days (which actually means they only clean the room every three days. We stayed 4 nights and the room was only cleaned after night 3). We had to ask for extra towels at the front desk. One of the front desk employees was constantly on his phone and never greeted us or even looked up from his phone when we walked through the lobby. He also told us to wait when we wanted to check in because he was teaching a new employee how to do something. The room was pretty gross. The carpet and sofa were fraying on the edges. My wife dropped her airpods under the bed, and it was nasty. Dust, empty water bottles, and dirty tissues. The ceiling light was full of dead bugs. We found someone's insulin pen in the sofa. We will not be staying here again."
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