Khách sạn West Malvern

"Friendly helpful staff, clean room, good food. All of the facilities were good. Treatments really good. "

"Excellent period hotel with very accomodating staff"

"Excellent, large room with a large,comfy bed. Excellent breakfast with a large choice served by friendly and cheerful staff. Our children enjoyed the spa facilities."

"The hotel is beautiful, room was so pristine, well thought out and super comfortable. Every single member of staff was polite, friendly and professional. Breakfast was everything you could hope for too. AMAZING! "

"The guy that is running it was very welcoming and helpful - definitely recommend"

"Everything as good as would expect "

"The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. "

"Cloe the deputy manager was awesome! We had a medical event & she absolutely owned it! Rang 111 with us, relayed info,organised taxi to ED,showed that extra genuine care by sending us with water and biscuits, made sure the night porter knew we would need access & checked in with us in the morning extending check out without us asking! She did all this with professionalism and respect and led her team to give a seamless friendly & efficient service. Would recommend without hesitation and 5...

"Great location hotel smart and clean staff excellent "

"Cleanliness and comfort of everything including beds "

"Excellent stay…. Great location, great for access to all city sites and quick access to Kingsholm Stadium. Really good price for nice large, very clean room…. Breakfast was awesome, as were staff! Will defo stay here next time I’m down for the rugby A+"

"Very helpful staff on Reception, in the Spa and Housekeeping. "

"Great staff. Really helpful and friendly. Lovely pub food. Pet friendly. "

"Wonderful location and very friendly and helpful staff. "

"Staff were lovely and went out of their way to help, even on Boxing Day"

"Fabulous room, very modern with TV, tea, coffee and biscuits, iron and ironing board, hairdryer - in fact everything you could possibly need. Bathroom was a 'wet room' with a super shower. Breakfast was enormous with plenty of tea or coffee. All the staff were extremely helpful and couldn't do enough to assist. Well worth staying here if visiting the area."

"Love this place. Second time we have stayed, it's a must if you're visiting Cheltenham. We had the Napoli suite"