Khách sạn West Malvern

"I was a single traveller, made to feel very welcome. Breakfast was excellent. Room was small but adequate for a single person. En-suite was spacious. Mattress was a little firm for my liking. Fantastic location. All in all an excellent stay."

"Great place to stay, very clean, tasty food, great staff, already booked to return"

"What a wonderful place to stay. I will be back ."

"Room not properly stocked with tea bags etc Dust on stand and skirting boards. Door would not open fully as got stuck on the floor. Two single beds but not a lot of room to manoeuvre around banged legs on it. kitchen at breakfast - there was no butter 2nd morning and lack of mugs. There were coffee perculators but no coffee to brew only small instant for cups. Food in restaurant- ceasar salad was a big disappointment, chicken overcooked and salad not right leaves for ceasar salad. However staff...

"We had a standard room which was suitably spacious for a comfortable stay. The check in process was simple and straight forward. Guest who book on Expedia (or other we sites) are required to pay £15 for spa access, whereas direct book guest pay £10 for the same service. The spa is nice, but it’s a bit small. It wasn’t very busy so I had no issues whatsoever. But if it’s busier be aware: the sauna and steam room fits 2-3 people only, the whirlpool is suitable for 4 people. The pool is very...

"Small room but well equipped with an additional fan in this heat👍 Staff very good,helpful and polite. Excellent breakfast and restaurant very good too"

"A lovely, quiet place and a great spot to relax. The hotel room and bathroom were clean, and the spa facilities were excellent. A big shout-out to Sam, who did my treatment—she was absolutely amazing and made the experience even more enjoyable. The only downside was that the walls were not very soundproof, so I could hear people walking around at night. Other than that, I had a very relaxing and enjoyable stay and would definitely recommend it."

"Great place to stay. Good food selection and the staff were very friendly. Had a couple of minor issues but overall much nicer than staying in town."

"Rally enjoyed our stay the staff were extremely helpful and polite."

"Fantastic hotel. Great staff. Good value for money. Totally recommend The Abbey."

"Comfortable accommodation with friendly professional staff."

"Wonderful three night stay. Room was great, overlooking the garden. Nice to sit outside in the summer evening. Great location, within walking distance to the Cathedral and city center. Breakfast was great, lots of choices and owners were very accommodating. Very professionally run Bed and Breakfast. Highly recommend!"

"Unexpectedly an excellent nights sleep for a young family. It’s not a luxury hotel, but it was clean, well maintained, had very welcoming staff & Yorkshire tea in the rooms. The curtains were heavy black out, the windows kept the noise out, the mattress felt new and supportive & a fan was provided for the heat. My child slept & wasn’t woken up by daylight, traffic noise, the stifling heat or worries about cleanliness. Plus they could have a bath. Win."

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"Nice hotel but needs a refurb / modernisation. Friendly staff & great value if you’re a couple. Yet again feel discriminated paying toppy prices as a SINGLE traveller"

"It needs a crib sheet in each room telling of breakfast times, emergency tel no's etc. The room was very dark. Bathroom OK but would benefit from some shelves to put toiletries on etc. Breakfasts were very good with a wide choice. Dining in was v good but we felt overpriced. The whole experience was good but felt at £180 it represnted poor value."

"We were very happy with the room and cleanliness and amenities. Only one negative, aircon in room didn't work and it got pretty warm there as weather was hot at the time of our stay."