Search Hotels Near York Art Gallery, York

"“Your opinion matters.”"

"breakfast was great and the staff were lovely "

"Disappointing - very dirty pee stained mattress. I’ve emailed the hotel twice to avoid leaving this negative feedback online - but no reply, so here goes … There was an odd smell in the small room, I pulled back the sheets to see a big yellow pee stain on the mattress on one side, along with other stains across mattress. The big pee stain had also transferred to the mattress protector, which suggests the protector was put on the bed while the stain was still damp! I told reception, no apology but they did give me another room - not quite as nice and even smaller, but cleaner. (I maybe should have asked for upgrade or compensation?) The Churchill is a good looking hotel and great location but so very disappointing that they think it’s ok to let guests sleep on filthy mattresses that should be thrown out and replaced. If I’d not checked, then I would have been sleeping on a pee stained mattress (potentially still damp), which is disgusting. I hope no one else is unfortunate to stay in the room until the mattress has been replaced (1st room next to reception). It also raises the question- are any other beds in this dirty condition?"

"Breakfast wasn't good at all. Only scrambled egg as egg option. Overcooked hard bacon, poor quality tepid sausage. "

"The room was fine, and the breakfast good. It's well situated in the centre of the old city. The only issue for a 79 year old was our room was three floors up with no lift. The staff were very helpful carrying luggage for us."

"Room was clean and reasonably spacious for a family room Staff were very helpful and friendly Breakfast was ok, the area around the waffles was a bit of a mess and did run out of batter (it was very busy)."

"Room was very dated with broken furniture and dirty windows "

"Absolutely spot in"

"Visited with a friend, we had a very large twin room with large bathroom (room was for accessibility needs which we did not require but would definitely highly recommend for anyone that does have) Tea and coffee facilities, lovely bathroom supplies. We wanted flexibility in morning so didn’t have breakfast but the 11am checkout was great for us for extra chatting time"