Compare and book 4 Star hotels in Keele, Newcastle-Under-Lyme

"A lovely secluded hotel close to Chester and 30 minutes from Manchester & Liverpool airports"

"This is the second of recent stays we have been in very dated rooms, first visit no hot water and this time the cold water tap on the bath didn't work at all! Spoke to manangement who said we should have called maintenance, however at 7.30am and with 2 dogs who would bark and wake other guests not a considerate option! should have worked in the first place! Manager did suggest he would contact me after we left but so far he has not! Not sure we will stay again now, very disappointing as we have stayed there many times in the past!"

"Decent facilities but it's starting to look really tired in places, particularly bathrooms"

"Didn’t use amenities as a quick stay but room was fab as were staff 👍"

"A really lovely hotel in a great area. The staff are excellent and extremely helpful and professional. "

"Lovely big hotel room"

"I stay here around once a month and it is a lovely hotel. Only negative is that if it is the lady on check in desk on an evening she has never been there to greet me once and I'm often stood waiting. The young gentleman however always provides a 5 star service"

"I wasnt a fan of the overuse of air freshner in the room. It was overpowering. Generally, the room was looking a bit tired. The staff were very nice and worked hard to make the stay pleasant. Dinner was good."

"Check-in was efficient and straightforward, which we appreciated. Unfortunately, the remainder of our stay did not meet expectations. The room was very dark and poorly lit, making it feel uninviting. Paintwork on doors and woodwork had numerous large chips, giving a tired impression. The window overlooked the back of another part of the hotel, so there was no outlook at all. Housekeeping standards were concerning: we found a glasses case beside the bed from a previous guest, and the glasses provided for canned water were dirty. Dinner was disappointing. The restaurant was so cold we had to return to our room to get jackets. The food was average and felt overpriced for the quality. Service came across as brusque rather than welcoming. Overnight, the room was very noisy due to a loud water/sewage system which disrupted sleep. Breakfast was equally underwhelming. The cooked breakfast was not hot, and toast was only offered after my husband had finished his meal — which itself had arrived cold. We waited over 20 minutes for tea and coffee despite asking three times. When it arrived, the cafetière was broken and there was no milk. After another 10 minutes without coffee, we left. Checkout was purely transactional, with no enquiry about our stay. Overall, standards of cleanliness, comfort, food and service fell short, particularly for the price."