Compare and book 4 Star hotels in Mascota, Jalisco

"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job keeping up with the crowd, which we appreciated. Overall, the main area for improvement would be ensuring that all employees provide better, more consistent customer service. "

"Overall, we had a great experience and would highly recommend this resort. The food was good, with the seafood being a standout. The buffet offered a wide variety of options, though the music felt a bit too calm—almost like being in a spa. The room was clean and well-maintained, and housekeeping did an excellent job keeping it fresh every day. Amenities were excellent, especially the pool area, which we really enjoyed. Service throughout the resort was great, and a special mention to Moses, the poolside server—he was very attentive and made our experience even better. Overall, a very enjoyable stay and we would definitely come back."

"First time traveling an this resort was perfect from customer service to the food every restaurant is tasty great drinks great 24hr room service I would definitely come back to this resort"

"Absolutely loved the resort. The staff was exceptional. So kind and friendly and we were constantly offered rides in the golf cart while we were in the lobby and walking around the resort. Our room was so clean and it was cleaned daily always with new towels and a restock of the drinks in our fridge, and the shampoo and body wash smelt SO GOOD, I’m trying to find it for my house lol. The food options were pretty good, I would say the Mexican buffet for breakfast and dinner, especially dinner, was far superior than the Italian buffet and the international breakfast. Now the teppanyaki dinner was by far the best. I recommend getting 2 reservations for dinner because I regret not doing it twice. Everything was so good, and the chef put on a show for sure!! All of the lunch options were great as well, especially the shrimp tacos from the bar in tower 6, I forget the name. The coffee bar, organic and co was also delicious and had great non dairy milk options! The private beach club was beautiful as well, and super good food! The ice cream at the 24 hour pantry was awesome too, just remember the ice cream service ends at 9 pm! There was also tons of cute cats and other wild life around the property, lots of iguanas! They did leave poop on the walk ways at times so just look out for that but it never smelt while we were walking around! It was cleaned pretty frequently too from what I could tell. All in all, I loved this resort and hope to be back one day!!"

"Smoking policy on private balconies too strict. "

"Belle grande chambre, rideaux opaques, grande douche, petit frigo, lit et draps confortables. Magnifique rooftop, belle longue piscine, plusieurs jacuzzis. Vue magnifique sur les couchers de soleil. Tartare de thon immense mais au goût neutre. Bon cocktails. Je recommande cet hôtel"