Compare and book 5 Star hotels in Chacmuchuch, Quintana Roo

"Buen servicio, todo muy limpio, el staff bien respetuoso y professional Lo recomiendo 100% "

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain the resort amenities, but it turned into a high-pressure attempt to get us to attend a 90-minute sales presentation for vacation packages. This was very off-putting and not something I expect while on vacation. Although Ava is a newer resort, I noticed more wear and tear than expected. The pool was the highlight, but the food and service across the restaurants were mediocre. The one standout was housekeeping—our room was cleaned daily and very well maintained."