Compare and book 5 Star hotels in Hanoi, Vietnam

"We loved the outdoor deck and picnic table. We were two couples. We each got a room that opened to a shared deck. The deck had a washing machine, which was just what we needed at this point in our travels. We enjoyed coffee from Naya downstairs and chilling together on the deck. A/C worked great. Room was large and clean. Will recommend to others!"

"Good hotel right in the old quarter, good breakfast and nice rooftop bar and pool."

"Excellent service and beautiful hotel deco. "

"The room was tasteful and especially clean. The location was great for our tourism needs. What was unusually impressive was the staff. I rarely comment on my stays. The customer service and helpfulness of the staff is the finest and top notch. Highly recommended. "

"Overall very good,staff very friendly and helpful "

"The property divided into 2 areas. It appears to divided the guests into two unequal groups. One area seems to be much nicer than the other. Not easy to go from one to another."

"Perfect. Service: perfect. Comfort: perfect"

"Beautiful rooms and everything was very clean. The staff was always very friendly and helpful."

"I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to...

"Excellent! "

"Loved this place so much. Design of the hotel is immaculate "

"Mei was a great host, she was informative and attentive. House was located on the 3rd floor of a hip neighborhood , a lot of cafes and place to eat, overall a very nice stay!"

"Stayed here for two nights. The staff have great hospitality and sufficient skills. Facilities are new and comfortable. If I could point out some minor drawbacks, the bathroom counter space is a bit small for my personal items. In the shower room, it would be perfect if there were a small basket on the wall for shower gel or shampoo. It would be better to provide more glasses for water or fruit juice in the breakfast area. But overall, it was a nice stay for me. Will be back next time!"

"Area is NOT in the Old Quarters despite the description, pin drop, and amenities all saying it is. Hotel staff even added me on WhatsApp before my stay to specifically tell me that it’s not in the Old Quarters and started to get very rude when I confronted them about the scam. Do not book and waste your time here; this place is at least a 20 mins drive from the Old Quarters. "

"The hotel and staff were nice, we did expect a much better breakfast than what we got, but it was ok and the bed was comfortable."

"Everything was perfect except the neighborhood was not very clean. Excellent bell boy (Tan). Excellent kitchen staffs."

"Great location in old quarter. Walking distance to everything, shops, restaurants "

"Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️ "

"The place is perfect for solo travelers. Was initially confused with the building name as "Home Key" is not on google maps. This is actually accomodation by Nyna - situated above Nyna Coffee. Check in process was rather extensive with a whatsapp group set up but the staff were all very responsive. Hopefully, this can be improved to be more seamless for guests. There is flight of stairs to get to the space above and the room is not very sound proof so you can hear people coming up and down the...

"Very friendly staff, basic room but had everything you need, clean and tidy and good value for money considering the central location and the fact this is Old Quarter."