Search Hotels by Barcelo in Cozumel

"This was our 4th stay in 12 months at The Westin. It's always been a favorite, but there was a noticeable difference in the helpfulness at the front desk this past trip. We encountered multiple difficulties and a lot of attitude. It was sad and disappointing as we are used to being treated like family. We had to ask for the room service menu, schedule, and robes for our room that typically are in there. The water in our bathroom was very smelly. The room service food was usually inedible. That being said, the staff in the 2 restaurants went above and beyond to greet us, to make special off menu food for us to accomodate us as vegetarians. They were always coming up with new options so we didn't get bored of the food. We love the snorkeling there and the beds more than anywhere else, but it is time to try other places."

"This was my second time staying at Occidental and it was great. The food is good and the staff is very friendly and helpful. The resort is clean and well maintained. I am a certified diver and them having their own dock and dive shop is great. We will definitely be going back."

"the food was not very good. It would be nice to have access to water at the pools and bars. I would suggest a water cooler so you can get water whenever you want. It was my granddaughters 18th birthday and the staff put a sign and balloons on the door and delivered a cake which was very nice. The rooms could use an upgrade. Beds and pillows were very comfortable. I felt very safe at the resort. I would say that the resort is very family friendly. It would have been nice to have more activities at the pool. The beach was very nice."

"Bien hecho"

"Took my wife, 2 year old daughter and mother in law. Had adjoining rooms, perfect set up to let us come in and out of baby was asleep in ext room over and not make noise to wake her. We absolutely loved it. If you’re looking for the party vibe, crowd, spring break- this ain’t it. Very chill, relax setting, amazing service, clean grounds, beautiful sandy beach. We upgraded to the level service( do it), great food!!! Plan to come back ASAP Concierge Gerardo was on top of it ! Clear communication, eager to assist in any way he could. All the servers were fantastic, our regular became Guadalupe, sweet lady, consistent attention made sure we were set. Amazing place"

"We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!"

"Have stayed here with my wife many times, always very enjoyable. Any problems although rare are addressed in a timely fashion. Looking forward to my next visit. Shout out to the great staff , see you soon."

"If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel. "

"The friendliness, attentiveness and overall good vibes from the staff were likely the highlight of the trip. Breakfast buffet was great, lunch options by the pool were outstanding, especially Maria’s tacos and quesadillas, those were probably the best food we had during our stay! Unfortunately, dinner was not great and there’s room for improvement there in terms of quality and variety."