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"Location of this hotel is very good and overall appearance of lobby and rooms is pleasing. Rooms were equipped with only one towel per guest, one pillow per guest and no additional blankets. Given the price of our stay there, we felt that the amenities provided wereless than adequate. On the second last day of our stay we woke up to find there was no water available. We were unable to shower or flush toilet. Water was not restored until later that evening. Staff provided no assistance or information to guests about what the problem was or when they expected it to be fixed. They just said that we were welcome to go elsewhere if we were annoyed about it. No offer of any form of compensation for inconvenience either. For all of these reasons I would never recommend this particular hotel."

"Fresh full English breakfast "

"All was as it should be"

"A handy stay for flights from T4 at LHR and easy walk through connecting bridge to the terminal so keeps you dry in bad weather. Room was adequate but a little worn in places. Breakfast was good and a nice inclusion for all stays."

"Previous superior hotel now downgraded to computer checkin, lower Quálity styles"

"The room was nice & clean & very quiet! The lady on reception when we booked in was very friendly & lively! The breakfast had everything you want there, it was well cooked & fresh! Overall, a very pleasant stay!"

"I was very disappointed in the cleanliness of the room. The did not seem to have been dusted, or vacuumed. The bathroom sink did not look to be cleaned and had what appeared to be makeup residue all over it. The soap dispensers were nearly empty. You are only given 2 bath towels and a tiny floor mat. The wall next to the bed appeared to have things smeared on the wall. There must be a night club attached to the building because you can hear and feel the bass of the music until 3AM. Even with ear plugs you can still hear the music and feel the vibrations."

"Location was not ideal, but walkable.. Restaurants were amazing!"

"The rooms were clean, but very small (cruise ship size) and worn. Shower leaking out of the door. Worped flooring due to shower leaking. Bathroom and shower were all black in color a very dark. Breakfast at"