Search Chalets in Guaynabo

"The hotel room smelled like dirty rug."

"Great stay"

"Really enjoyed the proximity of the hotel to the beach! "

"During my stay, I encountered several issues. The beds had no proper blankets—only small covers that couldn’t be used for warmth. The couches were so dirty that it was unpleasant to sit on them. The corridors hadn’t seen renovations in a long time, creating a neglected atmosphere. Lastly, the room wasn’t cleaned daily, which added to the discomfort. Overall, these issues significantly impacted my experience."

"Property is beautiful, staff is pleasant and helpful. Location is great. Only issue I had is day of check in @4:30pm my room wasn’t ready. But we were able to walk around the property and the amazing views by the beach and pool. Main problem was after I was told our room was ready, they did not have the room I booked. 2 adults with 4 kids they tired to give us two separate rooms not connecting which would not work for us. To try to make it better, they gave us 3 connecting rooms. The area and condition of these rooms were not great at all. No hot water, no ice machine and just out dated. Completely ruined my daughter’s 16th birthday. Which was the very first night! We lost time which was frustrating. We then had to wait for the next day to get our original room which was great but major inconvenience to our travel plans. "

"I would like to get a refund on my hotel stay. I was placed in room 517 and was unable to sleep the entire night. Something kept biting me. There were bedbugs in this hotel. I called the front desk and was told to email the manager. I was also charged $240.00 in resort fees and Iwant my money back."

"They never clean the room, no toilet paper The bar was close "

"Where to start… Check-in was a horrible experience and set the tone after a long day of traveling. My husband pulled up front to check us in and waited 10–15 minutes, only to be told I had to check in because the reservation was under my name. Ridiculous, considering we share the same last name and credit card. I rushed inside, only to be forced to wait in line again while the agent (Melenny, I believe) rolled her eyes and sarcastically apologized in Spanish as she helped someone else instead. Having to wait a second time with three hungry, exhausted kids in the car was beyond frustrating. On the way to our room, my husband and I immediately noticed the hallway was literally leaning. Our king ocean-view room (2519) included a sofa bed, small eating area, and sink. The view the next morning was beautiful, overlooking the pool and beach, and breakfast was a pleasant surprise with good hot options for everyone. Unfortunately, the carpets were absolutely disgusting. My kids walked on them barefoot and their feet were completely black—I had to wash them before bed. At the pool, you’re forced to grab chairs early or pay $10 per chair and $15 for an umbrella. The same applies to the beach. The pool bar staff were some of the rudest, most egotistical people I’ve encountered, deliberately making guests wait despite good tipping. The location is convenient, with dining, golf, and amenities nearby—but the service and cleanliness were extremely disappointing. "

"Great property. Far away from El Yunque and San Juan though. "