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"We were not told when booking that the hotel was under renovation, so in the tower we stayed in we walked over cardboard,plywood and duct tape. We were not offered a different room because of all the construction, maintenance golf carts, and workers were very visible at all times. The room smelled musty, when we told the front desk they did send housekeeping up to spray, and make the room smell better. The bed was uncomfortable, low to the ground, and lumpy. The carpet was old in the rooms and noticed my feet were dirty looking after walking on it. If you are going to renovate it would seem you would close down that area so not to have such negative look and atmosphere. The restaurant was very expensive, $75 for breakfast without alcohol was a bit pricy. We were very disappointed in the hotel."

"Minimal food options here. But they are remodeling one of the restaurants- maybe check before you commit if that is important to you"

"I'd have rather stayed at the Seaside Hotel. This place made me wait for almost an hour to get to my room, because their tram is so infrequent. I wanted to have breakfast, and all I got was a measly voucher at a cafe. Had to eat outside in one of few tables. Paid another $48 for parking. Would have saved over $200 and had a better experience at the Seaside Hotel."

"good"

"Decent place to stay with breakfast included."

"Beyond lovely! A spectacular resort."

"Everything by was fine except our bathroom sink was clogged and the A/C cover wasn’t attached properly so it rattled all night. Needs more attentive maintenance that doest skip steps for the sake of time. "

"The bell men and women were fantastic. The front desk was very helpful. Mahalo."

"It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful. "