Search B&B in Kantenah

"First 2 night without AC, I asked them to fix it, they said it has been fixed until I came back the 2 nd night to no AC, And then the last night the power went off for 3 hours and whats the compensation, it was nothing a piece of chocolate:(, dont go there"

"Amazing "

"Yes"

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"The hotel was lovely. There is enough room for singles, couples, and families. I wish the weather was better at the time that I went but other than that, it was a great experience."

"We been going there for approximately 20 years and "

"Excellent pool and evening entertainment. Pool is wonderful. Lots of empty cups and towels laying around. Buffet was good as well as pool bar food daily for lunch. "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"It was exceptional!"