Search Hotels by Firmdale in London from 12.886.269 ₫

"Wonderful location with just a couple minute walk to Russell Square Station (Picadilly Line). The room was clean and a decent size for London. Breakfast buffet was delicious and good value. Just be careful with the shower flooding because the water pressure was too much to handle all at once for the drain. There is luggage storage which is great but was annoyed that I had to take out and toss my sealed water bottle I just bought out of my backpack pocket in order to store."

"Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again."

"Location is fantastic, staff was friendly and welcoming. The bed and linens were clean but overall the room didn't feel clean, the power went out (understandably not their fault but still sucked) and we had to pack up to checkout in the dark. Overall the room did not feel worth 400$ a night and we would try somewhere else next time. "

"The room was spacious with a nice view of the Thames. There was no soap in the bathroom. No biggie, called down and someone brought some up. Got in the shower, body wash was also empty. Called down again. It had a kitchenette, dish soap also empty. I was excited about the opportunity to do laundry however no laundry soap. I went to the front desk to ask if I could get some and was told I had to go next door to Tesco to buy some. Went next door and they only sold full size bottles which I wasn’t going to buy for one load, so no laundry. There’s carpet in the bedroom which was filthy. When we arrived, the room wasn’t ready (we were early), so we left our bags and ventured out. I asked the front desk if they could have the sofa bed set up while housekeeping was getting the room ready. Got back around 6, sofa bed not set up. Called down and housekeeping came up but appeared completely annoyed we even asked to have this done. I was literally getting a tip out of my purse when they “smacked” the bed with their hand, said “there you go” and abruptly left the room. I ordered Uber Eats however, I didn’t realize Uber Eats are not permitted in the hotel at all (even the lobby), so had to go down outside to meet him. Upon checkout, the front desk asked how my stay was, I said “it was just ok”, she replied “oh that’s good, have a great day”. The only person I encountered here who was amazing was the gentleman who brought up our luggage. Would not stay here again."

"Excellent location and customer service. Well-maintained "

"The breakfast was excellent, full of variety and high quality in a lovely setting. The room we received was upgraded to executive for a small fee and was brilliant, with nice little touches in the free minibar. The executive lounge was a nice space for a quiet glass of wine before we went out to the show, although the food catering was limited to fruit, 2 basic hot options and one type of cake. We were not looking to rely o this as a formal meal and so the lounge was nice. Staff were friendly and systems were robust, plenty of facilities available if we needed them. A two minute walk from Marble Arch, Hyde Park, Oxford Street and the Tube!"

"Great location, but you pay for it. Interiors a bit cold and tired. Needs a refresh."

"Hostels are very different from hotels apparently. Not only is nothing for drinks in the room, there is not even a glass for water. Dog barking hours into the night. Poor quality food with little vegetarian options. No room service."

"Wow stayed here for the first time celebrating my wife’s 40th birthday and the staff were amazing making it the most perfect stay. The hotel is right near South Kensington gardens, Hyde Park and the Royal Albert Hall. The hotel is quite quirky in its design, the room was spacious enough with plenty of storage, the all important bed was nice and comfy and the shower hot and powerful. Breakfast had plenty of options with a lovely cooked verity. Really did enjoy our stay and will definitely be going back. Thank you again to the wonderful staff."