4/10 - Kém
Sihang
28/02/2026
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Extremely Disappointing & Invasive Experience
I rarely leave negative reviews, but this experience was truly unacceptable.
On multiple occasions in the morning, hotel staff used a key card to enter my room without knocking or obtaining permission, while I was still inside. This didn’t happen just once — it happened more than once. Having someone enter your room unexpectedly while you’re inside is not just uncomfortable, it’s a serious violation of privacy and basic safety expectations. No guest should ever have to experience that.
Additionally, I requested slippers from the front desk, and it took an entire day for them to be delivered. While the issue was eventually resolved and service improved later, the initial delay and lack of responsiveness were frustrating and disappointing.
Privacy and prompt service are fundamental standards in hospitality. Unfortunately, this stay did not meet those standards.
I sincerely hope management takes this feedback seriously and improves staff training, because no guest should feel unsafe or ignored during their stay.
Sihang
Lưu trú 4 đêm vào Tháng 2, 2026