2/10 - Tồi
Rachelle
Đi theo nhóm
30/11/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Staff at the hotel were mostly nice and helpful. Front desk staff were rude and didnt care at. First hotel room had water pooring out of shower,toilet ran constantly unless you manually fixed it every time and air conditioning was so cold you froze and any adjustment did nothing, so they agreed to give us a different roomwhen shower ran out so bad it went into the hallway we told them and front desk said they will report it but did nothing. Entertainment is all in Spanish so you never know whats going on.front desk staff spoke to a family behind us in line in spanish pulling them ahead of us in line. The worst thing was is when they wanted 1000 pecos to keep our bracelets for 3 hours until we leave for our flight. At 11am they cut you loose or want more money in 20 yrs of traveling to Mexico no hotel has done this.Food is very good drinks terrible. Some staff are excellent and worth mentioning Omar, Angela, Maria and the omelet lady.
Rachelle
Lưu trú 8 đêm vào Tháng 11, 2025
