Khách sạn Swallownest

"I"

"Ideal location for arena. Friendly staff rooms very clean and tidy"

"The biggest challenge at this place is to get to you room in first attempt. The layout is very confusing, the signage in the lifts and lobby does not match. Even the staff working there struggle to get around. The food is okay and has limited choices. Breakfast was standard, but they could do with better quality products. The coffee mug I had on my table had a long hair in it and I showed it to a member of staff, all they said, "oh okay" . The parking is a bit away from the main entrance, so...

"Good facilities and the staff were all polite and helpful."

"I was very impressed. Clean and modern. Staff really polite"

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"The hotel is in 2 sections the main pub/ hotel and the other in the annexe to the side, I can’t comment on the main hotel rooms but the annex were ok clean but could do with a little renovation, had a great nights sleep and breakfast was good, all the staff were amazing, very helpful and polite."

"We stayed in the spa suite and it had a lovely bath and shower, the bed was comfortable. We went to attend a wedding and it was very beautiful. I feel it would have been helpful to have had more bar staff available to serve. When I had an issue it was resolved quickly. It is a beautiful hotel."

"Property itself was ok. Parking not a problem. Single room was in the attic and was clean . Only one small radiator that was struggling to heat the room on a cold night . Heating cuts off around 10pm . Woke at 3am cold and had to use the hair dryer to heat my feet and bed . Heating went back on around 6.30am and off again at 9am . You should be able to regulate the radiator to suit your own needs . That was the only problem which led to a bad sleep when I was working on the Sunday after staying...

"Worst sleep ever would not recommend. Staff on arrival and departure were easy to talk to and deal with. The carpet in room was bot the cleanest and very stained. Bedside cabinet had piece of timber missing leaving chipboard exposed. Chair at dressing table was covered in dust hair, needed a good clean. The bed itself was not the best. 2 pieces put together one up one down not side by side length ways. Through the night I could feel a dig across my back from the mattress and bed frame became...

"Excellent location for the arena, rooms are very basic"

"Hotel was ok, on site pub was poor"

"Excellent shower (room 309) and very good breakfast. Only downside for us was that the EV charging was not working. Staff tried to help but out of their control."

"No check in desk, no room cleaning, no hot water, no heat, no breakfast service. Food very mediocre. Management of this hotel was disgraceful. Staff were amazing in very difficult circumstances. Stayed here many times before…..never again"

"Room was clean and comfortable, although there was nowhere to hang coats/clothes (there was no hanging rail). The pedestrian route to the restaurant was a bit dark in places. Generally a good overall stay."

"Parked at the Novotel around the corner, yourparkingspace app was just under £12 for 24 hours. Body wash in the shower was empty, reception said they'd sort it. Minor niggle, but very nice well located hotel with very good spa facilities and friendly staff."