Khách sạn Trowbridge

"I only stayed one night but I was very happy with the hotel."

"Don’t book. They will not honor your booking at property. They will ask you to pay again and get a refund from Expedia. Whole experience was horrific and would never ever stay here again. Also the hotel services and staff are an absolute zero"

"Excellent quite property with first rate modern amenities but with old historic feel from the hard work by the owners to bring back a luxurious comfortable English Manor House feel. I will be returning in the future and enjoy the place. All the details gave me the best night sleep that I can remember."

"I wanted to know if they could give me a room with a shower tray. No reply. I needed to cancel due to illness and then neither I could get hold of them. As a result I had to pay for a hotel I could not use. Expedia were unable to sort out this issue. Such poor communication means I will not use this hotel ever. I also am disappointed Expedia could not get the hotel to agree to basic customer service like being responsive to customer enquiries"

"This place was in the most adorable town and made you feel connected to it. The hosts were phenomenal and if you’re lucky you might get a homemade chocolate cake while you’re there."

"We were not told there would be a wedding in progress so the music was quite loud until 11pm. There was no option for early takeaway breakfast at 8am, and no option for room only. The restaurant still set up for wedding, with chairs stacked up.The female staff in the restaurant were very nice and the food excellent, something a bit different. Our shower head kept falling down & the toilet flush handle broken. The room was spotlessly clean."

"This is a great friendly hotel that majors in service and friendliest approach. Nothing is to much trouble always with a smile"

"Enjoyable stay in a good location for exploring Bath. A bit awkward to find car parking nearby at busy times but otherwise all good."

"A wonderful place to stay. A fantastic old building with so much character and lovely country views. Bedrooms very comfortable with great attention to detail and well thought through. Excellent breakfast and a good menu for dinner - well presented and very tasty. The highlight though were the staff throughout. It's such a pleasure to receive genuine excellent customer service from start to finish. Thank you."

"The room is spacious and clean. Comfortable beds and lovely bath and shower. Staff was lovely. Lovely small pool great for kids."

"Had a great stay, room 1 was fantastic. We enjoyed the comfortable bed and a sofa was a bonus. Great bath, one thing to note may be the addition of a shower curtain, we managed to soak the floor every time we used it. Water and orange juice was a nice touch and filtered coffee was tasty. We did feel the stairs were very deep and the additional of another hand rail may be something to consider. Lovely dark room and we slept so well. Breakfast was great, nice to see all local and home grown...

"Good place"

"We love the Gainsborough Hotel and it's somewhere we've visited on more than one occasion, due to the mineral pools that are part of the hotel's amenities. However, for the first time in our many visits, we were asked to pay an extra amount (£70 per person for 2 hours) to use the pools outside the guests' complimentary hours of 8-10am and 7-9pm. For four people, this would have added an extra £280 to our bill - rather a lot when the hotel rooms are already fairly expensive. This relatively new...

"The hotel looks spectacular when you arrive. On check-in the staff were polite, seemed a little fed up everyday thereafter. The restaurant is something that should be avoided at all costs unless you like eating uninspiring, bland overpriced food (£60 for 2 people and I would have expected something that looked and tasted like some heart had gone into it). Best option was the pub at the end of the drive or a takeaway!! Breakfast was free - that was nice because I would not have paid for it! We...