Search Hotels Near Whitewater Preserve, Palm Springs

"Looks better in photos. Facilities were run down: bathroom sink basin was cracked and missing the drain stopper/cover, toilet flusher didn’t work properly, sink smelled like sulfur, and there was a futon couch that felt like sitting directly on uncomfortable springs. However, it seems clean, the mattress was comfortable and we enjoyed our private spa pool. Our room’s decorations were very basic, no cute colorful paint or anything else special as photos suggested."

"Our room was so much cleanerr than the rooms we stayed in the last few times. Very clean unfortunately, our cocktails cost double. Check in staff rude"

"We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest bathroom; Guest shower drain clogged in bathroom and drained very slowly; AC vent rattled loudly in master bedroom, and every time it shut off through the night it sounded like a door slamming shut; Old food left in freezer; Several kitchen drawers had food crumbs in them and were dirty; Pool dirty with debris and dead lizards; Broken landscaping lights and other debris/trash in outdoor areas (front porch and around pool); Foosball table broken and unusable; No instructions regarding trash pick up found. Trash bin full upon arrival with little room for our trash; 3rd night - home lost power in master bed and bath. Took several hours to resolve. Communication was poor until a maintenance worker finally called. He was helpful. We took care of the smaller items and worked around things, but wanted the property manager to know so these issues can be fixed for future guests. To date, no acknowledgment or response was received. Would not stay here again. "

"It was just ok"

"Great Real Spring water! Many Pools! Excellent food! Older resort. "