Search Hotels Near Xcacel Beach, Tulum

"Amazing staff, good food, nice beach plenty of events going on for entertainment. Awesome a la carte restaurants!! Which you get a couple with your stay. No complaints it was everything we wanted in our vacation. "

"The trolley drivers are especially helpful when getting in between the resorts and they are very accomodating."

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"Our 5 day stay was thoroughly enjoyable. The staff were friendly and dedicated to excellent service! Thank you."

"Staff was friendly. Rooms were great with comfortable beds and pillows. Great shower and water pressure. Excellent pool. Lots of great entertainment. Buffet food was okay, not a lot of variety. I’d definitely try the à la carte options next time. Can’t wait to book again. "

"Great stay and experiences. "

"Staff were super helpful"

"Room was spotless and service was amazing! "

"Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with what looked to be cigarette butts in the bottom User Friendly suggestions: 1) Were no sharp knives provided...pretty difficult to cut bread or to cutup a pineapple with a butter knife; 2) kitchen really needs a microwave for heating water and warming up leftovers; 3) there were salt & pepper shakers, but they were not useable because the bottom plugs were missing; 4) need instruction sheet for how to use TV, cook top and oven.....unable to get TV's working (often got "no signal" message). there were 2 remotes, but no way of knowing what each did. Also, one remote was for Netflix/Apple TV/Roku/Prime/YouTube, but had no idea if any of these were included with the TV service; 5) had to use Google and You Tube to figure out how to use the cooktop and oven (a basic instruction sheet would be helpful); Other apartment units I've stayed nearby supplied very basic inexpensive items to make stay easier, like..salt & pepper, a little cooking oil, paper towels, kitchen towel, oven mitts "