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"Good professional team."

"I love the fact that I have stayed so many times here and each room I’m given has the same charm and character. That are also spacious."

"I am a repeat customer at The Mitre. The hotel has a wonderful "old-world" charm to it, but they’ve balanced it perfectly with the modern amenities you actually need. What really stood out, though, was the hospitality. I managed to leave an item in my room after checking out and Sandra was an absolute lifesaver. Even though the hotel was buzzing with the Friday morning guests, she took the time to coordinate getting the item across the city to one of my colleagues, in rush hour during a tube...

"Clean and spacious room. Staff are just a phone call away and very helpful when needed."

"staff amazing. rooms clean. parking safe. location quiet. breakfast good but some slightly disappointing elements - stale hash browns and croissants - rest all beautifully cooked."

"I love this place but the Wifi doesn't work throughout the hotel. This is a problem and needs to be sorted asap. very annoying. it's clean, comfortable and the rooms and showers are lovely. please sort wifi!"

"amazing staff"

"Clean room and had everything needed. Good value for money "

"Been here before Always good "

"Het personeel is super vriendelijk. Het ontbijt was prima. Ik heb een aantal keer gebruik gemaakt van het binnen zwembad ( in een ander gebouw, tegenover het hotel) Daar kun je ook gebruik maken van de sauna en steam room. Helaas waren er veel renovatie werkzaamheden aan de gang. Hierdoor waren het restaurant en bar gesloten. Ook was de laatste twee dagen de receptie gesloten en een tijdelijke receptie gecreëerd. Wat in en uitlopen wat minder handig maakte. De ligging is leuk, mooie groene...

"Not quite as good as it used to be. Well located and comfortable bed. But the TV was a nightmare to work, didn't seem to follow any logic and stuck on certain channels more than once. The shower I've commented on before, you have to get in and out of the bath and for older people it is a difficult step. There needs to be a grab handle located to assist this. The room wasn't serviced the first day and this is now the policy on eco grounds. But we should have been told this. Staff are a little...

"Check in for this property was at the Crowne Plaza Hotel on the same street. I parked in their car park for 10 minutes to check in. For this I received a parking fine, which unbelievably has been upheld despite my providing the details of my reservation and their own record of my being in the car park for 10 minutes. This is a first for me, being fined by the hotel I am checking into. I was not asked to register my car at check in, no doubt because there was separate parking for the apartment...

"Yes"

"The hotel staff were wonderful. We did have an issue with our room being too hot. After two attempts to fix it, they moved us to another room. The location is great and the hotel was very clean."

"Really lovely stay, clean room, friendly staff, excellent breakfast. Would definitely stay here again, ideal location for visiting Sandown races"

"Room was nice and cosy , unfortunately had to leave for work every day to early for breakfast but there were some bits and pieces there if I wanted , plenty of hot water for a bath , bed was nice and comfortable, the only bad thing was someone had been in the room and taken my shampoo and razor the day before I left so could not was my hair or have a shave "

"Room was very comfortable but too hot. It was slow in the bar as there was a funeral wake. It wasn’t explained that it was happy hour and only certain cocktails included. The reception staff made it sound like you could have any"

"Perfect spot in Richmond. Small but well appointed rooms. Quiet, serene location."

"Lovely hotel, with a warm welcome, lovely rooms (cosy), fab breakfast and drink options "