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"Really enjoyed our 2-night stay although, going to the rugby at Twickenham meant we didn’t spend a huge amount of time at the hotel. However, our experience of the hotel was fantastic - lovely room, superb friendly staff and an excellent breakfast. As it is ultimately a Victorian hotel, it is a little tired and the walls are thin, but none of this cast any sort of shadow on our stay. Would highly recommend, every member of staff couldn’t do enough to help."

"fcb"

"A great little place fairly close to Heathrow Airport. Wonderful neighborhood and friendly service."

"Very comfortable and clean"

"The room was clean, comfortable, spacious and ideally located for surbiton station (moments away) and easy access to Kingston. The shower pressure was good. I stayed on a Thursday nigh & it served its purpose perfectly."

"The hotel was lovely, it was so nice after a long drive to have a swim and a sauna before bed"

"The apartment needs renovation. Limited number of parking spaces and thus we need to park at Crown Plaza Hotel and walk back to the apartment. If need to do laundry, need to use the shared washing machines. However, one is broke and another isn’t connected with water supply."

"Its ok but not great facilities "

"The hotel is lovely. Lots of little touches in the room and excellent service from all of the staff. The pub is perfect. Great service, great food, lovely beer garden and beautifully decorated. It’s the kind of pub/hotel you want as your local. "

"Place a staff were lovely. Would definitely go back "

"Lovely small hotel, I’ve visited 3 times in about 4 months. Always a nice, comfy, quiet room that is great for a good night’s sleep. Terrific location in Richmond and above all, a wonderful and caring staff. "