Khách sạn Balcombe

"Location was fabulous. Dinner was a disaster as waiter did not put in the order for my husband so it was never received."

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Room was lovely, but really could do with some air-conditioning as it was unbearable to sleep in the heat, the fan supplied was pretty much useless. The staff were fantastic and made us feel welcome throughout.. The only downfall is we had children in the room above us who were constantly bouncing a football! Would I return again? Yes but there needs to be a stricter policy about children."

"It was a great clean hotel that was conveniently located near the airport. Good value for the price."

"Lovely staff and amazing service! Will come again."

"Room was clean and tidy on check-in but because it was very hot the room had no AC but they supplied a fan that did nothing to keep it cool. The staff were lovely and very helpful. The bar was well stocked and had all the drinks I needed. Breakfast was delicious and being a vegetarian the vegan full breakfast even included my favourite vegan black sausage. We had dinner in the restaurant which excellent and the waiting staff were attentive."

"Where do I start… It’s nóthing like the pictures as advertised. The whole place is rundown. Threading carpets, wallpaper missing/torn off, rickety doorhandles…Booked for two persons 3 nights. In the room: leaky broken showertap in a slippery bath. 1 mug for “complimentary” coffees & tea (read cheapest brand instant possible). The beds… because I had to remake the bed, I saw the matrass.. I don’t wish that upon my worst enemy. Incredibly gross. And a bad matress to sleep on as well. Breakfast...

"A very comfortable stay in the heart of Surrey Very clean with pleasant helpful staff Close to rail to London A small town with good shopping Plenty of free parking Decent restaurant but no facility for self catering. No fridge or microwave"

"Breakfast was fresh! Staff kept on top of keeping it fresh"

"Great location right in the middle of Epsom race course, breakfast was nice and continually topped up. Only improvement to be made would be to add a swimming pool."

"There was no privacy once you draw back the curtains as the room as front facing. There was no A/C in the room which made it difficult on a hot summer day. Staff said that swimming pool was not very big so had to inform them before using to avoid overcrowding."

"Fantastic over night stay"

"Very clean and the restaurant they have there is sooo good!"

"We stayed here overnight as our flight was delayed and arrived near the midnight. There is a shuttle at Gatwick platform 9 (south terminal) that will take you to this hotel for £5. The check in was straight forward and easy. The room was super clean with comfortable bed and quiet. Highly recommend for any overnight stay and easy access to Gatwick."

"Lovely property right on the marina, friendly staff, clean and well appointed. "

"One night stay before flying out was perfect. Great hotel with a pool and steam room . Recommended!"

"Clean room, excellent breakfast, kind staff"