Search Hotels Near Borgnemouth Park, New Orleans

"We enjoyed the location, nice rooms, the upscale atmosphere & great price! The staff were very friendly helpful in general, However, the reservation included a tour credit +1 free tour per room. At checkin the front desk knew nothing about how to redeem that credit & offered no voucher to take to the tour desk. I was referred to tour desk, which was closed until the next day...9-5. The next morning, the tour desk know nothing about the free tour or credit ($130 value-based on length of our stay). I went back the front desk later, told to see the tour desk again but to ask for a specific person to sort this out, because I obviously had the receipt showing I paid for tours to be included. Next day, tour desk person tried to stick with a discount instead of the free stuff...so I asked for manager, calmly, to sort this out. Finally the Asst Mgr came, took my info & promised his reservations specialist would call within 30 minutes. That call never came! I was now on a mission.. I called Expedia who sent emails to the hotel to verify that I was owed these tours.. The hotel personel at front desk & tour desk said they could not find it. So, I called Expedia AGAIN to escalate . They offered me credit in ONE KEY CASH for the value of the tours I I spent waaaay toooo much time trying to collect this bonus that was my motivation for choosing THIS hotel."

"Breakfast is wonderful but pricy. If possible pay in advance and get better deal. The bar is nice except for well lit and I recommend eating someplace else."

"The hotel smell terribly, sice you come to the front desk you can tell, that this is gonna be a bad experience, I scheduled my stay for 2 days and the hotel refused to gave me all my money back even though i have insurance on my trip, they kept 1 night and only returned me 1, i dont recommended this place to anybody."

"Loved every minute. Can’t wait to stay there again!"

"Staff were very kind and helpful."

"Apart from breakfast everything was great, clean rooms and friendly staff."

"Hotel had a moly sent, had roaches, walls had splatter of who know what (dirty), doors kept sticking and someone had to come open it, property really needs a lot of things fixed and cleaned "

"Temperature in room was hard to regulate All staff were very friendly Elevators always arrived quickly Live music in bar was way too loud; bar tenders were friendly"

"Very run down and dirty. Never coming here again. Dead roaches under the bed, big hole in the wall, dirty stains in the tube. My God these people don't like spending money to maintain they property. Also they want a $50 deposit. For what?"