Khách sạn Bournheath

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"NA: we did not eat breakfast"

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Even for 2 starts hotel is very bad"

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Excellent stay with an extremely friendly check in with a lovely lady called Joy on reception. Room was very spacious and quiet with a modern, clean bathroom and great shower pressure. Very comfortable bed. Plenty of free parking, nice restaurants and bars nearby as well as shopping. Will definitely stay here again when flying from Birmingham Airport."

"Easy to find, free parking, outstanding food and a beautiful room. Will definitely be staying again"

"The receptionist and staff was really helpful and kind. Proactive and supportive"

"Breakfast was great & so we're staff. Accommodation was a bit tired. Carpets ruffled & paving & steps were loose"

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Lovely grounds and building. The staff, especially Shabila, were welcoming. Shabila is relentless in ensuring that everything is satisfactory. We stayed on a Sunday and so it wasn’t busy and there was a relaxed atmosphere. Excellent evening meal and breakfast. We had a good price for the room, so it was excellent value for money. The only suggestion would be to look at the heating in the Pear Tree rooms. It was very hot. "

"Thank you. The room was quiet. I had a great stay."

"Love the hotel, wonderful staff. The bed is super comfy and the amenities are fantastic"

"Grubby room. Bathroom was dirty. No air con. Bed comfy but definitely wouldn’t stay again."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...