"I’m a platinum member and I’m supposed to get a upgrade if available , as soon as I was checking the front desk clerk offered me an upgrade paying more money , I told him I was a platinum member with you and I had a free upgrade and he said it was not available , then I asked him for a room on the upper floors and he said there was none and gave me a room on the 4th floor . Then my brother in law with my sister checked in after me , I had made their reservation and they were give a room on the 12th floor , I really did not like the way I was treated by that guy and that is why I gave 4 stars, the rest of the staff was very nice
As far as the cleaning goes the room was just done in a hurry , the bathroom floors were not mopped , I went down to the reception and told one of the guys but he did not tell housekeeping , I don’t know if he understood me as another very frustrating issue is that NOBODY understands/speaks English and I think in a hotel chain like the Hilton the staff should speak English at least the ones having to do with the passengers"
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