4/10 - Kém
Scarlett
Đi theo nhóm
05/06/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thoroughly disappointing. We arrived early from Surrey on May 31 and felt totally unwelcome We found someome in the kitchen to help us. My friend from Australia and I were allocated rooms 223 and 231. My room 231 was dark. There were no power points near a mirror, no table by the bed, just a big chest, too high. Poor lighting by the bed. Nowhere in bathroom to put toiletries. Unsure how to control blinds. Key to room very difficult to use; even porter had problems. Room 223 only an unsightly rail to hang clothes, no wardrobe. Door key also impossible. Even the cleaner on Sunday had problems. Food certainly not up to Marco standard. Wine expensive for mediocre standard. Asked if we could take remains of bottle away if unconsumed. NO. £40 corkage policy offensive. Charge of £5 for breakfast orange juice ridiculous.Choice of only one item for breakfast also crazy. No cereal apart from Granola!! Staff in evenings seemed uncoordinated. One member appeared 'out of it'. Staff at breakfasts good. No tourist information on the area available. Receptionist in the mornings clueless. We will not be recommending this establishment, and it will be remembered as our worst ever hotel experience.
Scarlett
Lưu trú 2 đêm vào Tháng 5, 2024