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"Avoid avoid avoid !!! The staff are not to be trusted. Having had 5 emails from the hotel, and having replied 5 times, and despite 6 attempts to phone them on the number they provided, they stranded us at the airport. It turns out they don’t monitor their emails or even answer the number provided. Instead of trying to resolve the matter they tried to make it our fault, and when that didn’t work, they blamed Hotels.com !! Zero attempt to apologise or accept responsibility despite the emails being from them and the phone number being provided by them. The desk staff just stood there and lied and lied. One doesn’t need deceitful hotel staff when travelling, one needs staff one can trust and rely on. So best advice from me - Avoid avoid avoid !!!!"

"This is by far the best value-for-money hotel I have ever stayed in. The staff is very professional, kind, helpful and knowledgeable. The location is perhaps one of the best in Santiago. It is located in a quiet and safe street, surrounded by restaurants and stores. If you ever stayed at The Chandler Hotel in NYC, the Capital Bellet Hotel exceeds it in value by miles. I will definitely stay here again the next time I am in Santiago."

"Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars."

"Yes shops nearby, rooftop pool and view is amazing "

"Clean room"

"Clean room and kind and helpful staff!"

"Room, view, friendly staff and quality facilities made it a great stay. "

"Very good location and delicious breakfast."

"Amenities were fabulous "