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"Rooms are a bit out dated "

"bar was fine"

"Luxury hotel with amazing guest service. We caught a red eye flight with a 7 month baby and were so exhausted, luckily rooms were available and we were able to check in at 11am. Can’t even put how grateful we were for that! Extremely convenient as lower level had shops, pharmacy, and food court so we didn’t have to leave into the cold if we needed anything. Location is in the center heart of downtown Toronto. We walked 10min to Roger’s center for the blue jays game. Bars and restaurants just across the street of the hotel and union station right in front for easy transportation to and from YYZ airport"

"Stayed for five days, Room was spacious and clean, easily accommodated three of us. Room Service was the one issue I had, Took an hour to arrive and was cold. They offered to reduce the price, I was surprised they didn't offer to refund the price without asking. Had to go remind them to take it off the bill at the end our stay. Dropped ball there. Otherwise, great! Location was great, revolving bar was fantastic and gift shop had what you needed. Restaurant downstairs alwasy"

"I don’t know about the other reviews, but you can turn the heat off in your room, and the window ac works just fine. "

"Not that clean and the front desk staff where pretty unfriendly."

"Really good location in the theatre district, short walk to Times Square. A really good breakfast: diner carnigues opposite. Also very close to a cool bar for British football Mchales "

"Things worked well this time... have had recent occasions where the level benefits didn't work but this time they did"

"The breakfast here was super good it had all kinds of things to choose from, and very organized, our room was on the 17th floor and the view was pretty from the window, it was very quiet and peaceful. The staff walked us through from check in and were very helpful with our luggage as well! I will recommend this hotel to anyone wanting to be close by to Yimes square and other small restaurants !!"