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"Stayed a couple times. Staff is great, rooms are good. Breakfast was on a deal for 10 pounds which just a pastry and coffee will cost elsewhere. 10 min walk to Kensington High Street tube station. Food choices in the tube station and nearby. Kensington Palace and the Orangery, where they have an excellent afternoon tea is about a 15 min walk away. We'd stay again."

"The common areas were very nice; well maintained and quite nice. My concern was with the room itself. There just seemed to be a lack of “care.” When we checked in there was a half-eaten bag of nuts on the bathroom counter and several of those nuts were scattered on the floor in the bedroom. We appreciated the large flat screen TV but where it was placed obscured artwork on the wall behind it - nothing terrible, but it just seemed to indicate a lack of attention. Lastly, it didn’t appear the exterior windows had been cleaned in years…."

"Clean, comfortable room. Restaurant was good although food a bit stodgy, limited light choice. V convenient for the terminal."

"A step up from premier inn. Liked the pool. "

"Always worth stating here, if you have an early flight out of Heathrow, or if you work close by. The place is new, the rooms are functional, clean, modern and comfortable. This ‘style’ that they are so sure they have cracked, is very much a matter of taste/up for debate, but it’s neutral enough to be OK. I’m sure I’ll stay here again at some point. "

"Very modern, clean, friendly staff. Excellent accommodations for short term stay and transit travel."

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"Honestly, the best thing about this place is riding the Terminal 5 Heathrow Pods. Everything's very impersonal, staff are nice enough, but I felt like I had to work hard for them to notice I was even there. Everything's "Self Service". The hotel is . . . OK. Tried to eat at the restaurant, after I'd sat there & been basically ignored by the staff for 20 minutes, I got up and went to the convenience store in the lobby. (also a "self service" checkout) More about the driverless Pods: they're really cool, but if passengers are forced to share a Pod (due to demand during peak times, or because only one bay is functional, for example) the eight pound fare starts feeling like a rip-off"

"Excellent staff, well located, clean. "