Khách sạn Ewell , Epsom

"No había clima lo que hizo complicado disfrutar la estancia por los calores insoportables la limpieza no fue del todo agradable, la ubicación si excelente y opciones de comida agradables saliendo del hotel la vista espectacular, accesible para tomar el metro."

"We have been too Park Plaza for years and is always our go to hotel for when we have a weekend in London. This weekend we felt like we have been really let down. We arrived at check in time and were told the rooms weren't ready and to come back in 20 mins. We ended up having to wait over an hour and ten minutes to check in even though we told different people at the desk one of our party had a medical need and needed access to a room. They did not do anything, we were only offered complimentary...

"Top"

"This looks a grand hotel, the arrival departure whilst busy was fine, staff throughout are very friendly and polite. Breakfast was plentiful, restaurants fine one night I dined in. Service is great, loved spa treatments so much, would love to give it 5 stars for the staff and service but it’s still seemingly going through an upgrade. It just feels a bit dated in parts, marks and lumps missing on walls, old decor etc."

"Although our room was spartan in decoration, the staff were exceedingly friendly, kind, and accommodating. I would have liked a bit more storage space and two bottles of water rather than one. The rooms were made up quickly. The breakfast buffet was fabulous. The bar had a tremendous selection and a knowledgeable bartender. Also, the food was very tasty. The concierge was a miracle worker. I recommend staying at this hotel."

"Lovely room"

"Hotel has nice rooms and close to many attractions"

"The hotel was conveniently located near Buckingham Palace and the entire stay was a wonderful experience. The staff was friendly, efficient, and extra attentive to any needs you might have. I highly recommend having afternoon tea here. It was one of the highlights of our trip."

"Helpful and friendly Staff and great location!"

"Ideal location in Covent Gardens & near theater district in Leister Square. Great gym, great breakfast."

"It was really unfortunate that there had been a heat wave which killed the aircon for a lot of rooms - mine included. So hot and uncomfortable without it but I realise that this is possibly not the norm for the hotel. Staff of course were powerless. Front of house staff (doorman) was a little rude to us on arrival which surprised me. Other staff were lovely. No water in room. No bathroom amenities other than a shower cap. Breakfast buffet average for a 4+ star hotel. Coffee was pretty...

"Very clean property, friendly staff, close to major attractions"

"Perfect location"

"Lots of problems with air conditioning and their elevators. Staff was great!!"

"The hotel is extremely modern and clean, and aside from a few technical issues with the ID card, the access gates and doors are easy to use. Pods are well air-conditioned, clean, and comfortable. The communal bathroom is extremely clean."

"The staff was very friendly and accommodating. Breakfast was great. Very walkable to all the best places in town. The tube was only a 1/2 block away."

"Don’t waste your time booking this establishment. No air conditioning. No mini fridge. Quaint old hotel but needs to be brought up to date. It did have a lift. I assume it had AC because the suites had AC but that was not the room we were staying ."

"Excellent breakfast and great customer service!!"

"Amazing hotel and amazing staff"

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...