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"Great Staff"

"The pool was fine, but unfortunately the rest of the stay was very disappointing. The room was dirty, and it appeared that the bedsheets had not been changed. The fridge was also unclean and still contained used bottles from a previous guest. There were several maintenance issues as well, the shower head was broken and sprayed water toward the ceiling, and the phone in the room did not work. The food was particularly concerning. Out of the six guests in our group, four became sick after eating. Additionally, cleanliness throughout the facility was lacking, with spills left dried on the floors for days. Overall, the experience did not meet basic cleanliness or quality standards. Does not align with the Riu standards. "

"Excellent breakfast options. Wilber was assigned as our mayordomo for 2 rooms and he solidified our reasons for wanting to come back next year. He was everywhere...and always on the move. He is made for hospitality management and he knows how to listen (not an easy skill). We came with grandparents and they agreed that this resort had everything within a short distance. There was minimum sargassum on their beach and very swimmable and clean. I did not notice any seaweed for most of the day. This was our second time here and customer service hands-down really makes a difference here. Thanks!"

"La atención fue excelente por parte de todo el staff. El hotel estaba limpio y todo muy agradable"

"10/10 experience. Spotless rooms, delicious dining options, and high-energy entertainment. Everything you want in an all-inclusive getaway!"

"Clean room, friendly and attentive staff, Great food, beautiful place. Really recommended"

" Smal volleyball water pool"

"I really enjoyed with my family. We were there for April break 2026. 100% I will recommend to everyone."

"For staying iin the Club (Adult Side) There is a large selections of pools that are beautiful and extremely clean and well maintained. They have numerous Bali Beds as well as Palapas on the beach. There are improvements that need to be addressed. Many of the Bali beds and Chaise lounges are in need of new cushions. The structure of the Bali frame needs restraining and curtains need to be replaced. Our spacious room was very clean and the bed was very comfortable. Good air conditioning. Staff was attentive to our needs Restaurants were good with a large variety of food for each and every visitor. Different shows perform at property theater. There is a Casino as well. This place is perfect if you need to relax and unwind from your everyday life. "