Search Hotels Near La Rogativa Statue, San Juan

"The air conditioning in the room was not working properly. They sent someone and he said it was fixed but there was no change. The bed did not have any blankets. We asked for one and it was never provided. My wife went to talk to the front desk person who was extremely rude and belligerent. She told my wife that she was not her servant and there was no one else to give us a blanket! Finally we were able to get a couple of sheets to cover ourselves while sleeping. The water pressure in the bathroom was varying a lot and one time one of the sink faucets stopped working! All and all, a very unpleasant experience!"

"My room was neglected. Other than that, it had a wooden (old and beautiful) balcony door but with no glass, meaning you would either need to keep it wide open so that you get light & fresh air (and the mosquitos in, for which there was no solution) or completely shut, which means you get no light in the room. Asked for a change but there was no other room available, which I understand. Refund was impossible "

"Floors were dirty in the room (swept but not mopped), hotel as a whole is in need of proper maintenance and upkeep, and the water pressure for showers and the rooftop tubs are the worst I’ve ever seen. Architecture was pretty and the staff was friendly, however I am unlikely to book again. "

"Great place. Very walkable. The beach is very small and also the general public. Only thing I would complain about is the 1 wonky elevator "

"Located in Old San Juan near restaurants and shops. Very clean beautiful hotel."

"This hotel is in an amazing location very close to a lot of amazing tourist destinations, shops, restaurants, and bars. We loved our room; it was very clean and comfortable. We would definitely stay again. "

"Wonderful location, beautiful hotel & restaurant. However, if you are seeing the primary photo & think you can use the pool, you are wrong. There should have been a disclaimer stating the pool was out of service & will be for quite some time. Instead, we got there to a sign that read the pool was undergoing "cleaning" - yet there was a whole ass renovation being done! And yet the guy at the desk told us he thought the pool was potentially going to be done in time for one of the days we would be staying. Sorry but anyone with eyes could tell the pool was FAR from being done & was under a total renovation. I do not appreciate the BS this place spewed to us & the misrepresentation of the property. We paid a lot of money for a location that did NOT meet our expectations."

"Location is excellent for walking around old town. The hotel is clean and the staff very helpful. Amenities are limited. It would be nice if there was a coffee maker in the room. My recommendation is this: do NOT stay in any room that overlooks the street. You will not sleep due to the street noises. People party hard in Old San Juan and they carry the party into the streets when the bars close. Also, traffic is heavy during peak season and many are booming their music. We also endured a lot of construction vehicles and work being done on the property across from us (they started around 5am) We were in room 22; a lovely room, but the “windows” overlooking the street have wooden doors which offer no sound-proofing. So, if you want to sleep, insist on an inside room away from the street. Hope this helps. Old San Juan is worth seeing!"

"At the heart of Old San Juan, bustling and moving."