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"Very large and comfortable rooms. The private bath in our room was lovely and the washrooms were very nice. Staff was great and patient (I speak very poor Japanese). Would definitely come back here!"

"This was the big splurge on our trip to Japan and it didn’t disappoint. The hotel is set amidst the Hakone Mountain system and is such a nice refresh/reset between Tokyo and Kyoto. We booked a room for one night with a private onsen and had the Kaiseki dinner and buffet breakfast included. The dinner, which was served in our room, was possibly the best meal we had in Japan. There were so many choices at breakfast it was almost overwhelming. We booked the private onsen because we weren’t sure how comfortable we would be with the public baths - but in the end we were fine with them. The public onsen at Nanpuso is really beautiful with outdoor stone and wooden tubs as well as indoor tubs in both the men’s and women’s onsens. We barely had time to use our private tub because the public facilities were so lovely. Our room felt really luxurious. We walked from the train station but it’s all uphill so some may prefer the shuttle that’s available between the station and the hotel. "

"The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa. "

"It’s an older place but the price is great for what you get!"

"Lovely large room with big balcony overlooking the river. Staff very friendly, helpful and the food was excellent."

"Close to Gora station. We stayed in the Condo, so it was a separate building to go to the Onsen & lobby/lounge area. We enjoyed evening snack and sweets. We couldn't change the room temperature and asked for help from the hotel and came to find out the temperature couldn't be changed so the room was too warm to sleep comfortably. Over all, we enjoyed our stay."

"Location is very convenient as it's a 3 min walk from Hakone-Yamato station. The onsen public bath is spectacular with baths inside and outside! The hotel is old but well maintained."

"Lovely stay in a beautiful part of Hakone. The dinner was superb."

"Incredible traditional hotel. Highly attentive staff and relaxing onsen"