2/10 - Tồi
Natasha, los angeles
09/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Avoid this hotel at all costs – Rude staff, dirty rooms, unsafe area, fake breakfast
This was one of the worst hotel experiences I’ve ever had.
The hotel is located far from the airport — it took me 20 minutes by Uber and cost $45. I messaged the hotel three times about the promised free shuttle — no one ever replied.
When I arrived at 8 PM, exhausted after a long international flight, two women at the front desk were loudly eating foul-smelling food and made no effort to assist me. Their attitude was shockingly rude and dismissive. It felt like I was interrupting their break rather than checking into a hotel I paid for.
They gave me a room with a broken toilet. When I politely reported the issue, they yelled at me like I was the one who damaged it. Eventually, after delays and more unprofessional behavior, I was given another room — even worse, with a disgusting smell. I was too tired to argue again or move my luggage one more time.
The rooms are filthy, outdated, smelly, and the bathrooms are falling apart. Zero attention to guest comfort.
They also claim to offer breakfast — don’t believe it. It was literally dry slices of cheap toast thrown on a table. Nobody touched it. I wouldn’t serve this to anyone, let alone call it breakfast.
The area around the hotel feels unsafe, especially at night. It was hard to even get an Uber. Going to or from Manhattan will easily cost you over $100 round trip. There is absolutely no reason to stay here unless you enjoy wasting money
Natasha
Lưu trú 1 đêm vào Tháng 10, 2025