4/10
Not a good stay. Staff was extremely rude except for housekeeping. First you have to wait in a long line to get in the elevator to access the lobby to check in. At check in we were the only people at the desk but the staff seemed very disinterested in helping us at all. I asked to have my Marriott Bonvoy number added to the reservation and the front desk staff loudly groaned and said “that’s a process, go do it yourself”. The restaurant and rooftop garden were closed for private events the whole weekend of our stay. The only other common area is a very small lounge just off reception. When we asked (at 11am) if we could just quickly see the rooftop garden overlooking Times Square (a selling point for this hotel) we were rudely told no by the staff. Our room was clean and housekeeping was very friendly. However, the doors to the rooms have a design flaw and if you let the door swing closed the deadlock will trigger and lock you out of your room. Maintenance staff must be called to let you back in. Apparently this happens a lot at this hotel. We were returning from a long successful night at the Tony Awards and had to wait in the hallway outside our room for a half hour for maintenance to let us in our room. When I commented to one of the bellman about the very long wait for the elevators to get in and out of the hotel his response was to snap back in an aggressive tone that I “should stay at a different hotel”. I agree and will stay at a different hotel in the future.
Veronika
Lưu trú 3 đêm vào Tháng 6, 2025