2/10 - Tồi
Darya
Đi theo nhóm
07/11/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There were cockroaches in our room for the first night we got there, we alerted the staff and the hotel manager told us he’d move our room and ordered someone from maintenance to come and kill the cockroach.
Less than 48 hours later, there were 3 cockroaches in our room again and the reception at night had a huge attitude, and laughed when we suggested he send someone to deal with it. He suggested bug spray although said he could not pay for this as he had no money which was odd. This is despite the spray being toxic without the proper ventilation or equipment. He was obnoxious and rude and proceeded to say that the only room he’d be able to offer us is one that cannot be locked as the key cards are inoperable. We were given a new room after 3 more cockroaches were seen, we were told ‘it’s New York’ cockroaches are everywhere; we felt gaslight and there were no other efforts to put the customer first.
We were then woken up abruptly after a difficult evening by the staff outside our door very impatient with pest control, despite earlier gaslighting us into it not being a pest issue.
The new room was better in every regard and it was clear that they put us in a room that was inhospitable for the sake of saving themselves money. We did not get an apology by any of the members of staff there and although we were slightly compensated there were no further efforts to make amends.
I recommend paying more and going to a better hotel.
Darya
Lưu trú 5 đêm vào Tháng 11, 2025
