Khách sạn gần Trung tâm nghệ thuật Mitchell tại Stoke-on-Trent

"The hotel is lovely but a massive downfall in check in was my room was ready and set up as a family room after constantly asking for it to be set up and getting nowhere getting told someone’s on their way up. It should be done now. finally after refusing to leave reception without a staff member coming with me to do it there and then kids were shattered very stressful and up far beyond bedtime!"

"The room was clean and reasonably priced. Sadly I didn’t sleep well as the mattress wasn’t very comfortable - small for a double, and it felt like we were rolling together . Hong had kindly given us a room at the back of the house as I mentioned I am a light sleeper, but because it wasn’t the property I was expecting to stay in, it meant it was near to the main road which was quite noisy through most of the night on and off. I mention this in case others are in a similar position. It was also a...

"Good stay. Friendly owner and clean room."

"Convenient locatiin"

"Best Western hotel was nice clean room and the staff were very friendly and the breakfast was just what I needed"

"It is listed as: Entire apartment, Sleeps 2, Popular amenities, Self-parking included, Garden, Free Wi-Fi. The term Entire apartment is missleading. The fact is it is a room in a house. It is ensuit. This room is on the 1st floor. The Kitshen is shared and is on another floor. There is double bed, so technically you can have 2 people sleeping on the same bed. There is single parking lot infront of the house, but there are other parking lots walking distance from the house, for free. There is...

"First impression on arrival, front of house could do with some maintenance (weeding). Suite 5*Tap in bathroom had soap marks and hair shavings. Pillows were too hard and mattress was uncomfortable, could feel the springs with every movement we made. Website said city view, but this wasn’t the case,(disappointed). On a positive note, service was good overall. Would stay there again if mattress was more comfy."

"Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved"

"The rooms are clean and tidy but the tv does not work on what I call normal tv you have to try and download BBC IPLAYER OR NETFLIX"

"Terrible communication and not clean at all "

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking"

"Interior has been done really well, in keeping with the grade 2 listing. Overnight stop or max 2 days stay ok. Otherwise it's a bit basic. I did not like how run down the outside was. Pipes looking ancient and covered in bird poo and close to air conditioning unit is concerning. Some of the sash windows need replacing. Parking is £7 a night but not run by hotel but quite a bit for this. Car park at rear needs the seating revisited as the furniture is falling apart, should be somewhere you can...

"Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. "