2 hồ bơi ngoài trời, lều (phụ phí), dù/ô trên bãi biển/hồ bơi

Nhận xét về Hilton Rose Hall an All-Inclusive Resort

4.5 out of 5
Hilton Rose Hall an All-Inclusive Resort
Rose Hall, Montego Bay, Saint James

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 1070/1932 nhận xét" "
Đánh giá 8 - Tốt. 492/1932 nhận xét" "
Đánh giá 6 - Được. 202/1932 nhận xét" "
Đánh giá 4 - Kém. 84/1932 nhận xét" "
Đánh giá 2 - Tồi. 84/1932 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jody-Ann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Entertainment was good. Some staffs were very helpful and polite, and some seems a bit impatient. Overall, everything thing was good. We had a private dinner with 14 guests, and our waiter was awesome his customer service was very good. Others need to learn from this young gentleman.
Lưu trú 2 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Shawn

Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Abigale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The food was amazing and the staff exceptional. I liked that the staff was happy to serve us and no seem to expecting a tip, but were appreciative when they get one.
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We are extremely delighted to know that you enjoyed the service and found our staff to your liking. Here at the Hilton Rose Hall Resort and Spa, we always strive to provide service from the heart, and we are happy to know that our associates me the mark with you. Thank you again for your feedback. We look forward to hosting you again for another great stay.

2/10 - Tồi

vionie

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

8/10 - Tốt

Justine

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I went for my daughter’s 2nd birthday and she thoroughly enjoyed it especially the lazy river. The only downside to my stay was the attitude I received from the housekeeping staff and 1 server in particular for breakfast. They tend to be warmer towards certain guests. Front desk agent Rochelle was absolutely helpful and sweet at all times
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Taijahnai

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall we loved this property! Have already rebooked them for a stay in August. The vibe was great and it was so beautiful. We loved the access to the beach and enjoyed the dinner options. The only thing we didn’t care for was the buffet it was some what underwhelming. But we loved the restaurants and coffee shop. The staff was very nice and helpful, although the check in and check out process could be smoother.
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel I would stay here again
Lưu trú 1 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

8/10 - Tốt

Wallace Jackson, Fleming Island

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Golf course on property was Excellent….We did have an issue with water not being on in the bathroom but turned on when told. Additionally the hot valve was Not working at all. Once these items were repaired with a credit to our account thing we’re fantastic!
Lưu trú 5 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

4/10 - Kém

Juliet

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For me it was just ok
Lưu trú 2 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Aneisha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful very clean and spacious environment lovely landscape everything was beautiful
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Elisha Ebony

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
LOVEDD our stay! It was a group of 8 and we had 3 great rooms. Special shout out to staff members: micheal, leoneil, ojay, dennis at the front desk, andre, and tajay! Food was good like 8.5/10 but only wish there were more night life things to do but overall great! I will probably be back
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We are delighted to know that you enjoy your stay at our property. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

LaTeka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Peace of mind
Lưu trú 4 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

6/10 - Được

MALCOLM

Lưu trú 4 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

eddene

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 2 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay.

6/10 - Được

viticha, middletown

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
My recent stay was disappointing due to several issues with the property and its amenities. Despite visiting in 2018 and noting the need for updates then, it appears little has changed. During this stay, we experienced numerous problems that significantly impacted our overall experience. Upon arrival, we discovered that our booked ocean view room was unavailable. The hotel accommodated us in another room and provided a $100 resort credit, which was appreciated. However, the following day, when we were moved to a different room, we encountered what appeared to be a sewage backup in the shower. This was incredibly off-putting, leading to another room change. The third room, while satisfactory, still did not offer a true ocean view, and the toilet had a visible streak that was not properly cleaned, which was gross. The property's general maintenance and cleanliness were subpar. The rooms are outdated, and the cleanliness is lacking, with hair found in the shower and on the floor. The dining area is also in poor condition, with the drop ceiling removed and air ducts exposed and covered in dust. Additionally, the beach chairs were stained and unappealing. Operational issues were evident, especially with long lines for check-in and check-out due to the desk never being fully staffed. While the staff were friendly and accommodating, these systemic issues overshadowed their efforts. On the positive side, the food, beach, and pool were the highlights of our stay.
Lưu trú 4 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for taking the time to share your feedback about your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the numerous issues you encountered.Your comments regarding the maintenance and cleanliness of our property are very concerning. We strive to provide a clean and comfortable environment for all our guests, and it is clear we fell short in your case. We are particularly troubled to hear about the sewage backup in the shower and the cleanliness issues in your room and the dining area. Please know that we are addressing these problems with our housekeeping and maintenance teams to ensure they are resolved immediately.On a positive note, we are glad to hear you enjoyed the food, beach, and pool during your stay. We appreciate your kind words about our staff, who always strive to provide excellent service despite the challenges.Thank you again for your candid feedback. We value your comments and will use them to improve our services and facilities. We hope you will give us another opportunity to provide you with the quality experience you deserve.

4/10 - Kém

Beverly

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Hard working staff. Please add lemon or lime into the kitchen.
Lưu trú 6 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We do hope to host you again for a better stay.

6/10 - Được

Paulette

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
I have been coming here for near on 20 years and this is the first time I wasn’t completely satisfied. The room was not great, bathroom door would close let alone lock. The front of what I think was the fire detector was off with wires exposed. The CATS!!! I am allergic to them so we ended up cancelling two outside dinners because of the cats. The SPA was advertising one price on the flyers throughout the complex, but wanted to charge a different price, stating that we did not see the price we had stated. That changed when I physically brought them the flyer in a stand and showed them pictures of the other lower priced flyers! Vanton saved the day on numerous occasions, thanks be to God. All in all, I still like the Hilton but you have to do better!!!
Lưu trú 6 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for your loyalty and for taking the time to share your recent experience with us. I am truly sorry to hear that this stay did not meet the high standards you have come to expect from us over the past 20 years.Thank you for highlighting Vanton's exceptional service. We are proud to have him on our team, and it is always wonderful to hear when our staff goes above and beyond to assist our guests.We greatly value your feedback as it helps us to identify areas for improvement. Your continued support and constructive criticism are instrumental in our efforts to enhance our guest experience. We hope you will give us another chance to exceed your expectations on your next visit.

10/10 - Xuất sắc

Kisany

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again in the near future!

10/10 - Xuất sắc

D'Metria

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your rating. We are delighted to know that you found our staff to be friendly and helpful. We look forward to hosting you again in the near future!

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 5, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again in the near future!

10/10 - Xuất sắc

Sharon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are well respectful and beautiful i would diffinetly stay here anytime i am in JA
Lưu trú 2 đêm vào Tháng 5, 2024
Denicka B trả lời vào 15/05/2024
Thank you for your kind words! We're delighted to hear that you found our staff to be respectful and beautiful.Ensuring that our guests feel welcome and well taken care of is our top priority, and we're thrilled that we succeeded during your stay.We look forward to welcoming you back anytime you're in Jamaica!

10/10 - Xuất sắc

Joshua

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our five night stay at this beautiful resort was nothing less than breathtaking the beautiful views from our room the many dining options the endless amount of food and entertainment and the always helpful staff i have not one complaint when it comes to this resort we will be returning and bringing our family with us
Lưu trú 5 đêm vào Tháng 5, 2024
Denicka B trả lời vào 15/05/2024
Thank you for your glowing review! We're thrilled to hear that your five-night stay at our resort was nothing short of breathtaking.It's wonderful to know that you enjoyed the beautiful views from your room, the diverse dining options, and the abundance of food and entertainment options. We're also delighted to hear that our staff provided helpful and attentive service throughout your stay.We can't wait to welcome you back with your family for another memorable experience!

10/10 - Xuất sắc

Robert

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
5 STAR SERVICE IN EVERY CATEGORY…… I can’t wait to visit again…..!!!
Lưu trú 3 đêm vào Tháng 5, 2024
Denicka B trả lời vào 14/05/2024
Thank you for your wonderful feedback! We're thrilled to hear that you experienced 5-star service in every category during your stay with us.Providing exceptional service is our top priority, and we're delighted that we exceeded your expectations in every aspect of your visit.We can't wait to welcome you back for another fantastic stay! Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.

8/10 - Tốt

Jodi, Pompano Beach

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
The property is very clean and quiet
Lưu trú 1 đêm vào Tháng 5, 2024
Denicka B trả lời vào 14/05/2024
Thank you for your feedback! We're thrilled to hear that you found our property to be very clean and quiet.Maintaining a clean and peaceful environment for our guests is a top priority for us, and we're delighted that you had a positive experience during your stay.We hope to welcome you back soon for another relaxing visit!

10/10 - Xuất sắc

Walter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay with an awesome view
Lưu trú 2 đêm vào Tháng 5, 2024
Denicka B trả lời vào 14/05/2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the awesome view.We strive to provide our guests with a memorable experience, and we're thrilled that we succeeded during your visit.We hope to welcome you back soon for another great stay!

10/10 - Xuất sắc

Yashekia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service was great, great food
Lưu trú 1 đêm vào Tháng 5, 2024
Denicka B trả lời vào 14/05/2024
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service and enjoyed the food during your stay.Providing excellent service and delicious food are top priorities for us, and we're thrilled that we could meet your expectations in both aspects.We hope to have the pleasure of welcoming you back for another great experience in the future!

10/10 - Xuất sắc

Sarit

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property good food and amazing stuff
Lưu trú 5 đêm vào Tháng 5, 2024
Denicka B trả lời vào 14/05/2024
Thank you for your kind words! We're thrilled to hear that you found our property beautiful, enjoyed the food, and had an amazing experience with our staff.Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay memorable.We look forward to welcoming you back for another wonderful experience in the future!

8/10 - Tốt

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the Rum Factory restaurant, the main dining hall was also banging! Rooms could use a overall remodeling, the mini bar needs more variety.
Lưu trú 3 đêm vào Tháng 5, 2024
Denicka B trả lời vào 13/05/2024
Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed your dining experiences at the Rum Factory restaurant and our main dining hall.Your comments regarding the rooms and mini bar have been duly noted. We continuously strive to enhance our guests' experiences, and your feedback provides valuable insight into areas where we can improve. Rest assured, your comments will be shared with the relevant teams for review and consideration.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 - Xuất sắc

Krystal

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love so far!
Lưu trú 1 đêm vào Tháng 5, 2024
Denicka B trả lời vào 13/05/2024
Thank you for sharing your feedback with us. We're thrilled to hear that you're enjoying your experience so far!If there's anything specific you'd like to share or if there are any ways we can make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure your time with us exceeds your expectations.Thank you for choosing us, and we look forward to continuing to provide you with excellent service throughout your stay.

10/10 - Xuất sắc

Rafael, Toa Baja

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place
Lưu trú 3 đêm vào Tháng 5, 2024
Denicka B trả lời vào 13/05/2024
Thank you for your feedback! We're delighted to hear that you enjoyed your time with us.If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We're here to ensure your stay is nothing short of excellent.We hope to welcome you back again soon!

10/10 - Xuất sắc

James, Henderson

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property and staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Denicka B trả lời vào 13/05/2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our property and found our staff to be exceptional.Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable.We hope to have the pleasure of welcoming you back in the future!

6/10 - Được

Yinaira

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Many needs in the need maintenance & an upgrade.
Lưu trú 4 đêm vào Tháng 5, 2024
Denicka B trả lời vào 10/05/2024
Thank you for sharing your feedback with us following your recent stay. We appreciate your candid assessment of our property.We're sorry to hear that you found several aspects of our facilities in need of maintenance and an upgrade. Ensuring the comfort and satisfaction of our guests is our top priority, and we take all feedback seriously as we strive to continuously improve our offerings.Your comments have been shared with our maintenance and management teams for immediate review and action. We are committed to addressing any areas that require attention to ensure that future guests enjoy a comfortable and pleasant stay.We hope to have the opportunity to welcome you back in the future, allowing us the chance to exceed your expectations.

10/10 - Xuất sắc

Cierra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was beautiful and the staff were so nice and attentive. The food at the restaurant and the buffet were amazing, it was a wonderful experience.
Lưu trú 5 đêm vào Tháng 5, 2024
Denicka B trả lời vào 09/05/2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our property beautiful and that our staff were attentive and accommodating. It's fantastic to know that you enjoyed the amazing food at our restaurant and buffet. We're delighted that we could contribute to making your stay a wonderful experience. We look forward to welcoming you back for more memorable moments in the future!

10/10 - Xuất sắc

Rachelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was so lovely, I already want to go back. I was treated like royalty. Everyone greeted me, everyone acknowledged me, I didn’t have even ONE complaint. The food was amazing, the view was amazing. Loved this!
Lưu trú 3 đêm vào Tháng 5, 2024
Denicka B trả lời vào 09/05/2024
Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's delightful to know that our staff made you feel so welcomed and treated you like royalty. We strive to provide exceptional service, and we're delighted that you didn't have even one complaint during your stay.We're glad you enjoyed the amazing food and the breathtaking views. Your satisfaction is our top priority, and we're overjoyed that you loved your experience with us. We can't wait to welcome you back for another unforgettable stay!

8/10 - Tốt

Rupwati, Chaguanas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the food
Lưu trú 7 đêm vào Tháng 5, 2024
Denicka B trả lời vào 09/05/2024
Thank you for your feedback! We're glad to hear that you enjoyed the food during your stay. If there's anything specific you particularly enjoyed or any suggestions you have for improvement, we'd love to hear more details.

2/10 - Tồi

Christopher

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not good
Denicka B trả lời vào 07/05/2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

2/10 - Tồi

Sean

One of the staff members stole out of my room while I was out.
Lưu trú 5 đêm vào Tháng 5, 2024
Denicka B trả lời vào 07/05/2024
We are deeply concerned to hear about your experience. The security and well-being of our guests are of utmost importance to us. We take allegations of this nature very seriously and will investigate the matter thoroughly.Please provide us with more details regarding your stay, such as the date, time, and any additional information you have about the incident, so we can take appropriate action. Your comfort and safety are our top priorities, and we sincerely apologize for any inconvenience this may have caused you.Rest assured, we will do everything in our power to resolve this matter swiftly and ensure that appropriate measures are taken to prevent any recurrence.Thank you for bringing this to our attention, and we appreciate your patience and cooperation as we address this issue.

2/10 - Tồi

Christopher

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing.
Lưu trú 2 đêm vào Tháng 5, 2024
Denicka B trả lời vào 07/05/2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

6/10 - Được

Shara

Đi theo nhóm, Đi cùng gia đình
Thích: Nhân viên & dịch vụ
I enjoyed the Spa and staff was pleasant…the beach area was small, food options was limited, drinks was okay, room TVs had horrible picture quality, refrigerator was not cold and rooms stayed too cold throughout the day and night even when adjusted..
Lưu trú 7 đêm vào Tháng 4, 2024
Denicka B trả lời vào 07/05/2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your experience at the spa and found our staff pleasant.We apologize for any inconvenience you experienced regarding the beach area, food options, drink quality, and the condition of the room amenities. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to improve our services and facilities.Please know that your concerns have been noted, and we will work diligently to address them to ensure a more enjoyable experience for our guests in the future.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more fulfilling experience.

8/10 - Tốt

Sarai, Louisville

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
Denicka B trả lời vào 07/05/2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

8/10 - Tốt

Rashaad

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really nice property
Lưu trú 4 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for your kind feedback! We're delighted to hear that you found our property to be really nice. Your satisfaction is our priority, and we're glad that you enjoyed your time with us.We look forward to welcoming you back for another enjoyable stay in the future!

8/10 - Tốt

Rakeshkumar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Resort was nice and quiet. Beach had seaweed in many areas but every morning it was cleaned by staff. Disappointment was at beach there were warning signs for sea urchin , water shoes recommended. That made us not want to go to the beach. Food is just average. The pizza is nothing at all what pizza should taste like. I've been to Jewel Grande in Montego Bay and they actually make brick oven pizza. The pizza here is a step up from school lunch pizza. Also, they could have more food and dining options. A lot of the food at the buffet was repetitive. There was a fun magic show for kids other wise nightly entertainment was lacking, especially for kids. Plenty of shade around beach and pools. Lazy river and water slide was nice for our 6 year old.Alcohol drinks were ok. Coffee shop was nice. Overall a nice resort but not the best
Lưu trú 4 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our resort to be nice and quiet, and we appreciate your recognition of our staff's efforts in keeping the beach clean.We apologize for any inconvenience caused by the presence of seaweed and warning signs for sea urchins at the beach. Your safety is our top priority, and we provide these warnings to ensure that all guests are aware of potential hazards. We regret if this deterred you from fully enjoying the beach experience.We also apologize for not meeting your expectations regarding the food options, particularly the pizza. Your feedback regarding the variety and quality of our food offerings is valuable to us, and we will share it with our culinary team for improvement.Regarding entertainment, we're sorry to hear that it did not meet your expectations, especially for children. We strive to provide a variety of entertainment options for guests of all ages, and we will take your feedback into consideration for future enhancements.We're pleased to hear that your 6-year-old enjoyed the lazy river and water slide, and that you found plenty of shade around the beach and pools. We're also glad to hear that you enjoyed the coffee shop.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future, where we will strive to exceed your expectations.

8/10 - Tốt

Laura

Lưu trú 5 đêm vào Tháng 4, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your feedback. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Alvin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the hospitality, the beautiful water, and the friendly atmosphere. I will be back.
Lưu trú 3 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved the hospitality, beautiful water, and friendly atmosphere during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience.We look forward to welcoming you back on your next visit.

8/10 - Tốt

Courtney D

Lưu trú 5 đêm vào Tháng 4, 2024
Zaria N trả lời vào 28/05/2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay.

10/10 - Xuất sắc

Anna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 - Xuất sắc

Ruth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is our second time at this property and it has been great. My entire family loved it and the view from our room was great.
Lưu trú 5 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for choosing to stay with us again and for sharing your experience! We're thrilled to hear that you had a great time during your second visit to our property. It's wonderful to know that your entire family enjoyed their stay and that you appreciated the view from your room.We truly value your continued support and look forward to welcoming you and your family back for many more memorable stays in the future!

10/10 - Xuất sắc

Maame

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great food, many options for activities, and sweet staff! Wonderful first stay in Jamaica
Lưu trú 3 đêm vào Tháng 4, 2024
Denicka B trả lời vào 06/05/2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the great food, variety of activities, and the warm hospitality provided by our staff during your first stay in Jamaica.Your kind words mean a lot to us, and we're thrilled to have been a part of making your experience wonderful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

6/10 - Được

Olivia

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Although the staff were great the front desk was not effective. The property itself needs a lot of improvement starting with the leaky ceilings through out. I first entered my room which was freezing cold, even turning the heat my room never got warm. Until turning the air completely off and opening the patio door. Which having that open was a nuisance do to the view I had which was facing the resort/pool/garage or equipment shed. I informed the front desk about the temperature in the room and nothing was done same as the fridge not getting cold I informed them and still nothing was done. The television was extremely blurry on every channel and there’s plenty of dust on the night stand and furniture. I called the front desk to ask them to speak with the room next to mine because of the loud noises they made all through the night and again nothing was done o was told they check out soon. I went to three different floors to get ice because my floor the ice machine did it work and neither did the 3 under my floor. I informed the front desk ask well they told me to try the floor they were on or call room service 😡. I tried the floor which was floor 2 for ice and neither did their ice machines work. Called room service just for ice. Overall this was not the best experience and I would not recommend this property for adults who want a true comfortable clean quiet environment. Not to mention the smell of weed coming from different rooms. There’s a no smoking sign posted.
Denicka B trả lời vào 01/05/2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the multiple issues you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We appreciate your comments regarding the effectiveness of the front desk and the various maintenance issues you experienced in your room. Please know that your concerns have been shared with the relevant teams for immediate attention and resolution.Additionally, we apologize for the inconvenience you faced with the noise from neighboring rooms, the lack of ice availability, and the disturbance caused by the smell of smoke. We take such matters seriously and will take appropriate measures to address them to ensure a more pleasant stay for our guests in the future.Your feedback is invaluable to us, and we will use it to improve our services and facilities moving forward. We understand that this experience was not reflective of the high standards we strive to maintain, and we sincerely regret any inconvenience it may have caused you.We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.