8/10 - Tốt
Tammie
20/06/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was expecting a higher standard of service and quality based on the images and description. There was no bellhop (which it says on their website is included), and so I received no help with getting my many heavy bags through a difficult door for luggage that had two narrow steps in front of it. Very tricky being on a busy New York street too, since the taxi has to stop in the middle of the road. The room was very small and had one tiny window which received no natural light whatsoever. Some modern amenities were lacking (eg tv streaming). The cleaning was ok, but a little strange (I always found like 5 tissues haphazardly stuffed into the top of the already relatively full tissue box, very strange.) Some of the front desk staff didn’t seem to have answers to some simple questions. However, other staff were very attentive and kind and helpful. Sometimes the restaurant was open but most of the time it was closed… went to the rooftop “bar” and there were people up there but no bar tender. I would say my stay was good, but a little bit strange! The hotel was nice, just expected more for what I paid and out of a 4 star hotel.
Tammie
Lưu trú 14 đêm vào Tháng 6, 2024