6/10 - Được
KRISTEN
Đi cùng gia đình
19/06/2025
I understand we were in NYC, but when you stay at home to suites, you expect to feel like your home. Hotel had no area for doing laundry (we were there for a week), other than the hotel doing it for you. Was told laundry cost was $1.00 a piece of clothing, but was so not the case. Took laundry down and they want me to pay $14.00 for just 1 pair of pants, the cost of the other items listed on their laundry sheet was just as ridiculous. Additionally, I tried multiple time to call front desk and house keeping, and no one ever picked up the phone. Was not impressed with the staff. Hotel itself was nice but we had a small room that was in between 2 elevators. We only half of room (unlike what a normal hotel size should be) because the elevator literally occupied the other half of what our room should have been. The temperature in our room never really cooled down, I’m guessing do to the heat from the elevators.
KRISTEN
Lưu trú 7 đêm vào Tháng 6, 2025